George Franco

Motivated, hardworking and reliable hospitality professional with proven leadership experience in fast-paced environments. Passionate about delivering outstanding customer service and creating memorable guest experiences. Bilingual in English and Spanish with strong communication and organisational skills.

C@B SUPERVISOR (CURRENT) - Crown Plaza Hotel, Gerrards Cross - Gerrards Cross

(2025-06)

• Supervise and support the Conferencing & Banqueting team to deliver exceptional service.
• Oversee events and functions, ensuring smooth operations from set-up to breakdown.
• Manage staff performance, training and motivation.
• Ensure all health, safety and hygiene standards are met.
• Handle guest requests, resolve issues and maintain high levels of customer satisfaction.

F&B TEAM LEADER & DUTY MANAGER - Hunton Park Hotel, Watford - Watford

(2025-06)

• Promoted to F&B Team Leader.
• Train, motivate and oversee staff.
• Manage inventory and ensure cleanliness and hygiene standards.
• Promote a customer-focused environment.
• Ensure hotel policies, health & safety and service standards are met.

BARTENDER - Hunton Park Hotel, Watford - Watford

(2023-11 - 2025-07)

• Interact with customers, take orders and serve food and drink.
• Prepare cocktails and ensure compliance with food and beverage regulations.
• Maintain bar inventory, restock supplies and minimise waste.
• Consistently delivered excellent customer service with 5+ reviews on Tripadvisor & Booking.com.

BAR MANAGER - Mundo Mania, Estepona, Malaga, Spain - Estepona, Malaga, Spain

(2022-07 - 2023-07)

• Increased revenue by promoting additional items and creating beverage menus.
• Developed and maintained a professional, hospitable team.
• Monitored cash intake and eliminated discrepancies.
• Achieved 100% guest satisfaction through excellent service.
• Managed stock levels, placed orders and controlled costs.
• Created new cocktails and seasonal offerings.
• Minimised loss and misuse of equipment through staff training and supervision.

Certificate of Higher Education - CEIP Tomas Hormigo, Estepona, Malaga, Spain (2021)

Certificate equivalent to GCSE's