VP, GMNS Control Management – New Product and Third-Party Lifecycle Management at AMEX (2025-03 to Present)
- Lead oversight of business adherence with new product governance requirements, drive proactive risk identification and enhance control environment in alignment with strategic growth initiatives
- Ensure onboarding & oversight of critical third and fourth-party relationships identify incremental risk exposures which may exceed business risk appetite
Head, Wholesale Credit Risk Management – Risk & Controls at HSBC (2023-03 to 2025-03)
- Lead global implementation of Financial Risk RCAs and risk-mitigating business controls
- Establish governance for monitoring of Wholesale Credit risks, controls, issues and metrics
Global Head of Operational & Resilience Risk – Finance / Sustainability / Strategy at HSBC (2020-10 to 2023-03)
- Oversight embedding of operational risk framework for Global Finance, Sustainability, Strategy – including coverage of Non-Financial Risk management across global change programmes owned by these functions
- Resilience Risk steward 2LoD with coverage of cyber, third party, data, transaction processing, business continuity risks, executing review and challenge across multiple functions
Group Head, Functions Oversight – Operational Risk at HSBC (2018-10 – 2020-10)
- Risk oversight responsibilities for Global Finance (incl. Tax & Treasury), Wholesale Banking Tech & Ops, Group Service Company
- Operational Risk Change Oversight for Finance-owned Global programmes, ensure identification & management of all Non-Financial Risks generated through global Change Programmes
- Lead investigator for Notable Event reviews on senior management accountability for critical internal events & assessment of senior management performance scorecard measures
Head of BORM at Standard Chartered Bank (SCB)(2017-08 to 2018-09)
- Lead project to drive consistent operational processes across 1LoD operational risk managers across business lines including Corporate Institutional Banking, Retail Banking, Private Banking & Wealth Management
Chief of Staff to Global Head, Enterprise Risk Management / Chief Credit Officer - Wholesale at SCB (2014-06 to 2017-08)
- Provide business planning, coordination, strategy creation and implementation and project management support for Group Chief Credit Officer
- Prepare credit approval summary of significant deals for escalation to Group CEO
- Prepare committee papers, town hall materials and business presentations
Head, Wholesale Banking Operational Risk at SCB Taiwan (2012-01 to 2014-06)
Responsible for ensuring overall exposure to operational risk for the Wholesale Bank in Taiwan is contained within risk appetite. This is achieved through
- Consistent application of the Risk Management Framework and close engagement with 1st line business / functions
- Validating business controls, identify control gaps, optimise portfolio of local controls, performing root cause analysis on risk exposures
- Challenge the completeness of risk identification, monitoring and control activities across operational risk control areas
Business Manager – Group Wholesale Banking Operational Risk at SCB (2010-01 to 2011-12)
- Global Wholesale Banking champion for Operational Risk Officer training and accreditation program. Develop and review course content, conduct training workshops across global locations
- Acting Country Head of WB Operational Risk, Indonesia (3 months). Responsible for overall management of operational risk environment for WB
- Chair monthly Operational Risk Committee meeting to review risk events, breaches, losses, regulatory development, CST / KRI statistics
- Monitor Control Self-Assessment (CSA) completion, manage exceptions raised
- Determine impact of new regulatory development (in collaboration with Compliance)
Senior Manager, Projects – Wholesale Banking Operational Risk at SCB (2009-03 to 2010-01)
- Team lead for global roll-out of Optial RCSA system across 44 WB locations. Key subject matter expert at Group level, lead training sessions conducted in Singapore, Shanghai, Tokyo, Taipei, Hanoi, Johannesburg
- Subject matter expert in support of global review project for Local CSA, conducted in multiple locations, chaired by Group Heads of Legal & Compliance, Internal Audit
Management Associate – Group Operational Risk at SCB (2007-05 to 2009-03)
- Assist Group Head, Operational Risk in creation and implementation of bank-wide Operational Risk Framework. Prepared presentation material, facilitated workshops
- Team lead for Operational Risk Assurance management information reporting. Determined reporting requirements, established data collating and report generating process
Senior Consultant – Risk Assurance Services at BDO STOY HAYWARD UK (2005-04 to 2005-08)
- Reviewed process and IT controls of manufacturing firms for Sarbanes Oxley, identified control shortages and assisted firms with formulating mitigating control procedures, to meet legislative requirements. Clients in the UK and Switzerland
Executive, Risk Assurance Services at PRICE WATERHOUSE COOPERS (PwC) UK (2004-07 to 2005-03)
- Performed testing on IT process controls of global insurance firms, reported findings related to testing approach and controls framework, to internal audit teams and senior management
Senior Consultant – Business Assurance at PRICE WATERHOUSE COOPERS (PwC) Sydney (2003-06 to 2004-07)
- Managed IT audit teams, planned and resourced engagements, maintained engagement economics, managed staff development, performed staff performance reviews
Consultant, Global Risk Management Solutions at PRICE WATERHOUSE COOPERS (PwC) Sydney (2001-05 to 2003-06)
- Managed IT audit teams on multiple audit engagements, achieved 20% time / cost savings, early promotion. Conducted IT systems process / general controls reviews, including application controls, security and project post implementation reviews
