George Nwekenta

Analytical and hardworking entry level professional who has graduated with a Bachelor of Science degree in Computer Science from G.S.M London (Plymouth University) with over 20 years of working experience, which ranges from security, warehouse and Customer services respectively. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with both internal and external stakeholders.

Fully committed to following company procedures and producing outstanding performance results.

Telephone Interviewer - Ipsos Mori Research - work from home

(2022-02)

• Conducting telephone interviews using my own computer and internet connection
• Engaging participants in a confident and polite manner.
• Accurately gathering information following provided scripts and questionnaires.
• Ensuring responses are unbiased and meet project specifications.
• Providing a positive interview experience, acting as an ambassador for Ipsos and our clients.

Telephone Interviewer - Kudos Research - London

(2019-02 - 2022-01)

• Telephone research: Built customer relationships based on trust and customer engagement to facilitate performing research studies over the phone, using probing techniques and efficient use of the (CATI) Computer aided telephone interviewer system.
• Client confidentiality: Prioritized discretion in relation to customer data, consistently reassured respondents with details about the research, and ensuring customers were not exposed to selling techniques.
• Administration: Collated responses and analyzed respondents’ views/opinions to input relevant information on the system, ensured every response was coded correctly.

Telephone Interviewer - Ronin Corporation - London

(2015-06 - 2019-02)

• Conducted research to gather information about survey topics
• Asked questions in accordance with instructions to obtain various specified information, such as a person's name, address, age, religious preference, and state of residency.
• Applied business communication contacting individuals to be interviewed at home, place of business, or field location, by telephone.
• Maintained confidentiality of responses derived from individual participants.
• Compiled, recorded, and coded results and data from surveys, using a computer or specified form.
• Maintained accurate responses for surveys on computerized systems.

Telephone Interviewer - Various market research companies - London

(2008-06 - 2015-05)

• Client focus: Focused on building strong client relations to provide detailed information and factual data for research purposes.
• System management: As a fast learner, quickly adapted to (CATI) Computer aided telephone interviewer system, ensuring data was promptly inputted and managed.
• Telephone research: Built customer relationships based on trust and customer engagement to facilitate performing research studies over the phone, using probing techniques and efficient use of the (CATI) Computer aided telephone interviewer system.

Customer Service Advisor-Inbound Sales - Talk-Talk /Carphone Warehouse

(2006-04 - 2008-05)

• Managed large volumes of calls, handling customer queries and managing landline phone equipment faults; inputted key data into ICT systems.
• Delivered detailed customer advice; performed cold calling to turn objections into sales opportunities
• Logging call information after each encounter with a new customer
• Ensuring customers always receive an excellent service and leave the call satisfied with our service.

Bachelor of Science degree - Computer Science - Greenwich School of Management (Plymouth University) (2018-09)

University Education - London Metropolitan University

College Education - Newham College of Further Education