Medical Receptionist (Part Time) - Ellison View Surgery - Hebburn, NE31 1NU
(2025-02 - 2025-11)
- Managing patient records daily ensuring compliance with data protection protocols
- Greeting and managing patient queries over the desk and via phone
- Saving E-consultations to patient records ready for allocation to different lists ensuring all patient needs are met
Receptionist - Ravensworth Surgery/The Medical Centre Jarrow
37.5 Hours per week
- Greeting patients, checking patients into their appointment times and booking appointments
- Offering the right help for the correct treatment
- Passing out the right forms for Medical Records, Change of patient details and consent to third party with a professional manner
- Photocopying and replenishing patient leaflets and forms in new patient packs
- Issuing of repeat prescriptions daily and dealing with prescription enquiries to enable patients to collect prescriptions
- Ensuring that no medications have been missed or added on as a quality of being important
- Regularly dealing with sensitive and confidential information, following strict data Protection Guidelines
- Handling sensitive situations with empathy and discretion
- Building positive relationships with both patients and colleagues, contributing to a supportive team environment
Customer Service Agent - Manpower - Newcastle City Centre, NE1 6AE
(2023-05 - 2023-06)
Temporary ongoing assignment for a project that started end of April/Beginning of May working hours between 9am-8pm Monday to Friday. Gained knowledge on learning a different system with focus on customer service skills.
- Employed as a pre-screen consultant conducting telephone interviews for candidates for certain job roles
- Dealing with both inbound and outbound calls for candidates enquiring about job details
- Processing candidates through telephone interviews and filtering which candidate may have got the job or not
- Dealing with admin work and data entry when contacting candidates regarding the job role they had applied for
- Leaving voicemails in a professional manner in a sophisticated tone and adding notes to each profile for when the candidate had been contacted
- Going onto distribution spreadsheets to see which location you will be working on throughout the day
- Calling candidates everywhere within the United Kingdom to process them through interviews
Medical Receptionist - Oxford Terrace & Rawling Road Medical Group - Bensham, NE8 1RQ
(2022-06 - 2023-04)
37.5 Hours per week. Reporting to the Assistant Practice Manager, providing administrative support to the Practice to allow the smooth and efficient running of the reception area and office. Played an integral role by acting as a point of contact for patients and routinely relaying information to practice staff, including the Partners, management team, reception team and medical team. Ensured that tasks were completed within timescales and in line with any practice targets.
- Knowledgeable in the system EMIS WEB for 2 consecutive years
- Knowledge of medical terminology
- Dealing with Infection control to maintain a clean, safe environment, ensuring Practice's standards of cleanliness and hygiene
- Organizing a smooth flow of incoming and outgoing parcels and communication
- Date stamping post when it arrived at the surgery ready to be passed over to admin to be coded and completed for any medications on letters or problems
Business Administration/Receptionist - Mayfield Medical Group - Jarrow, NE32 5SE
(2021-02 - 2022-05)
37.5 Hours per week. Knowledgeable in the system EMIS WEB for 2 consecutive years.
- Scanned on letters from the surgery that come in from hospitals and other NHS Trusts before allocating to a doctor or Nurse Practitioner if there is any action on the letter for medications or other clinical queries
- Familiar with coding GP letters and adding any diagnoses to the patient medical record
- Experienced in coding from A&E letters from patients discharging from hospitals to diabetic and physiotherapist letters
- Ensuring all letters that get scanned on and need GP actioned are actioned to avoid missing out on meds being prescribed for the patients care
- Making sure all letters have been read over not missing any important information or medicine
- Training in coding and summarising with brief knowledge from coding letters internally and externally
- Fully confident in coding Diabetic letters, Breast screenings and A&E discharges
- Going through all emails that enter externally overnight and out of working hours on a daily basis
- Experienced in actioning all emails and filing them into each patient's medical records
- Dealing with results for patients that have come back from laboratories like water, stool, spit samples and bloods
- Handing results to the correct GP on a morning and afternoon ensuring none have gone missing
- Ensuring the patient can get their result in time
- Experience as a receptionist doing customer service due to staff sickness/COVID-19
- Greeting patients with a positive manner
- Dealing with all telephone queries and requests from patients
- Acting as liaison with doctors and nurses as necessary
- Processing repeat prescriptions and filing for collection within forty-eight hours
- Handling the process of sick notes and other documentation that the patient may have requested
- Running errands such as making sure letters that need to be sent to hospitals get delivered safe and secure to the post office
- Ensuring patient details and appointments were not lost or damaged before being sent off
- Making sure that all labels were on each patient's medical folder going to the right practice
- Dealing with PCSE to request labels before being sent off
- Checking if all had either been scanned on electronically or whether it was paper based making sure everything was there
Stable Hand/Trainer (Work experience) - Bowes Manor Equestrian Centre - Gateshead, DH3 1RF
(2019-07 - 2019-07)
35 Hours per week. During work experience placement, had many responsibilities while maintaining safety and keeping others safe, ensuring no one gets hurt or injured.
- Greeting customers when coming into the riding school and getting them ready for their lesson
- Making sure hazards are in place to prevent the risk of anything happening to the paying customer or Horse owners on the yard
- Going through the stables protocols such as how to stay safe when around horses
- Mucking out as the first duty of the working day ensuring all shavings and straw in the stable were clean for the horse's bed
- Removing all manure and urine stains then wheeling over to a heap for compost
- Getting a new bag of shavings to lay
- Filling hay nets for the daytime when the horses are stabled for them to graze on throughout the day
- Emptying and refilling water buckets for the horses to keep hydrated
- Ensuring the importance that if the stables where unhygienic or not given hay and water, the horses could potentially become ill
