Georgina Brougham

I am a Highly organised and dependable professional with experience in service coordination, administration, customer service, and operational support. Skilled at managing multiple priorities, solving problems efficiently, and maintaining excellent standards of accuracy and customer care. Confident working independently or as part of a team, with a proactive approach to meeting deadlines and achieving objectives.

Recognised for strong communication skills, attention to detail, and the ability to remain calm and effective in fast-paced environments. Committed to continuous professional development and eager to further expand my skills and experience.

Service and Maintenance Co-Ordinator / Deputy Manager - Arrow Industrial Group

(2024-05)

• Coordinate service, maintenance, and installation projects, ensuring work is planned and completed efficiently.
• Prepare and process customer invoices accurately and in a timely manner.
• Manage installation projects by issuing technical drawings and verifying them against site survey information.
• Schedule and plan weekly workloads for engineers, ensuring resources are allocated effectively.
• Book and coordinate service and installation works, ensuring all required parts, equipment, and access machinery are available before work commences.
• Resolve day-to-day operational issues, including incorrect parts, equipment shortages, and site access challenges, minimising disruption to projects.
• Act as the main point of contact for engineers, customers, and suppliers to ensure smooth project delivery.
• Support the Service Manager by undertaking management responsibilities during periods of absence.
• Provide assistance with out-of-hours support, including evenings and weekends, helping to resolve urgent engineer and customer issues.
• Monitor job progress and ensure projects are completed within agreed timescales and customer expectations.

Service and Maintenance Co-ordinator - Aircon Group

(2022-05 - 2024-05)

• Sourcing and ordering parts
• Creating and sending quotations to customers
• Creating job sheets and booking in jobs and further works required
• Assigning tasks to all our engineers and ensuring all equipment and parts are available for the tasks allocated
• Supporting customers and suppliers with any queries and problems via telephone and emails
• Problem solving
• Checking all stock levels and parts when delivered to the office
• Sending site survey for replacement systems and unit to our contracts department
• Working closely with all departments
• Filling in DBS forms for engineers
• Organising tool calibration and training courses

Contractors escort - HMP Wakefield

(2021-06 - 2022-05)

• Been able to work under pressure quickly but efficiently with due care and attention
• Look for any risks to make sure contractors are safe at all times and aren't pursuing anything that may bring them harm
• Carrying out tool checks so all tools leave the prison and nothing is left that could be used as a weapon or cause harm

Butchers / Bakers Assistant - John Gawthorpe Butchers

(2019-10 - 2021)

• Supporting the team in the production of high-quality meat and bakery products
• Ensuring tight deadlines are met
• Handling a range of sharps and machinery in a safe manner, following strict guidelines on the use and storage of such items
• Following instructions from managers

Bar Supervisor - The Grove

(2017-11 - 2020-08)

• Ensured the smooth running of a busy village bar
• Maintained stock levels, rotating stock as required in line with company processes
• Completed a weekly cleaning rota

Function Supervisor - Bagden Hall Hotel

(2013-03 - 2018-01)

• Secured promotion due to outstanding levels of service delivered
• Worked alongside the Food and Beverage Manager to ensure standards of customer service were maintained at functions of varying size
• Supervise waiting staff, delegated tasks and monitored performance during service, resolving any issues quickly and efficiently
• Monitored timings for the function, ensuring relevant teams were aware of any amendments in a timely manner
• Administration looking after a small team
• Reception answering phones, booking in weddings, hotel rooms and booking in for afternoon tea and evening meals.
• Ensured the highest standards of customer service were always maintained
• Dealt professionally with any issues which arose, escalating to management where necessary

Child Care - Child Care - Wakefield College (2014 - 2015)

Business Studies - Business Studies - Wakefield College (2015 - 2016)

Level 2 - English - Shelley College (High School) (2011 - 2014)

Level 2 - Maths - Shelley College (High School) (2011 - 2014)

Level 2 - Science - Shelley College (High School) (2011 - 2014)