Gijoy Chacko

Enthusiastic Team Member competent with assessing performance indicators and leading sales teams towards optimal success. Strategic thinker who effectively collaborates with executives to launch new marketing initiatives.

Team Member - Lola's Cupcakes - London, UK

(2023-06)

• Total profit and loss accountability
• Managed stock levels of all fresh food and ambient products coupled with apparel range in absence of store manager
• Ensured all produce was fresh and of high quality in line with M&S philosophy and company standards
• Responsible for corporate business, marketing and promotion of products
• Oversee all floor merchandising and stock rotation
• Monitoring stock levels ensuring availability of a full range of products
• Training new joiners. Worked in various stores across UK
• Rotated stock to ensure all areas of shop floor were active maximising profit and loss in this area

Team Leader - Zapare Technology Pvt.ltd - kochi, india

(2020-02 - 2023-03)

My greatest strength is my stint in the training space. Play the role of a Process Trainer & Team Lead with an ability to deliver quality training to the learners with the highest level of efficiancy. Work oriented, self-Driven and self motivated to drive improvements across the team. Ability to interact with people at all level, and coordinate work at ease and with potential. Willingness to learn new procedure and technologies and develop knowledge

Subject Matter Expert - Cognizant - Bangalore, India

(2013-06 - 2019-03)

• Implementing procedures to improve productivity and quality
• Outlining and monitoring responsibilities of team leaders
• Creating production and analysis report
• Report and distribute management information highlighting areas for improvement and those of concern and opportunity
• Assessing client feedback, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices
• Understanding client requirement and translating the same to operational process

Claim Process Executive - Hinduja Global Solutions - Bangalore, India

(2011-04 - 2013-06)

Clients include one of the largest health insurance providers in California of United states. Process involves data correction and adjudication of claims in Legacy and Facets application.

• Processing & Adjudication of Medical and Hospital claims on Mainframe and facets Applications, where volumes arrive through Electronically (EDI) and Paper (HCFA-1500, UB04) forms
• Resolving Edits (Errors) in order to adjudicate the claim

Master of computer science - Computer Science - RVS College of arts and science (2008-06 - 2010-04)

Bharathiar University Arts and Science College (2005-06 - 2008-04)