Gill Brown

After spending 15 years working within the NHS and building earlier experience in banking and customer service, I recently made the decision to relocate back to Hartlepool to be closer to my elderly mother. Throughout my career I have enjoyed roles where I can help people, solve problems and keep busy in fast-paced environments. I pride myself on being approachable, organised and adaptable, and I enjoy working as part of a supportive team.

I am now looking for a new opportunity where I can bring my experience, reliability and strong work ethic to an employer whilst continuing to learn and contribute.

Family Care Responsibilities - Hartlepool

(2026-02)

• Relocated to Hartlepool to provide regular care and support for my elderly mother.
• Assisted with household tasks, appointments and day-to-day responsibilities.
• Actively seeking to return to employment within the local area.

Auxiliary Nurse - Queen Elizabeth Hospital & Birmingham Midland Eye Centre (NHS) - Birmingham

(2010 - 2026)

• Delivered high-quality patient care across respiratory wards, ophthalmic theatres, day surgery and outpatient clinics.
• Supported patients with personal care, observations and the use of specialist medical equipment.
• Assisted consultants and theatre teams during ophthalmic and day case surgical procedures.
• Managed outpatient clinics, coordinating appointments and patient flow.
• Liaised with patients, relatives, consultants and multidisciplinary teams to ensure effective communication.
• Used a range of NHS computer systems to maintain accurate patient records and support clinical activity.
• Carried out blood sampling and routine patient observations.
• Managed stock levels, equipment and stock rotation within clinical departments.
• Coordinated hospital transport arrangements for patients attending outpatient clinics.
• Worked flexibly across evenings, weekends and night shifts to meet service requirements.

Customer Adviser (Cashier) - Halifax Bank - Birmingham

(2007 - 2010)

• Delivered excellent customer service within a busy banking environment.
• Processed cash transactions, deposits and international transfers.
• Supported customers with mortgages, insurance products and general banking enquiries.
• Managed business banking transactions for the branch.
• Balanced tills, replenished ATMs and completed end-of-day cash reconciliation.
• Used banking systems daily to maintain accurate customer records.

Post Office Counter Clerk - Safeway Post Office - Birmingham

(2005 - 2007)

• Processed a wide variety of Post Office transactions including pensions, vehicle tax, passports and postal services.
• Provided advice and assistance to customers on Post Office products and services.
• Handled cash securely and balanced tills using computerised systems.
• Worked efficiently within a busy supermarket environment.

Assistant Manager - Global Videos - Birmingham

(2001 - 2005)

• Supervised a team of approximately seven staff.
• Prepared staff rotas and allocated daily duties.
• Opened and closed the premises as a keyholder.
• Managed cash handling and end-of-day reconciliation.
• Delivered excellent customer service and resolved customer queries.

Full-Time Parent - Hartlepool

(1996 - 2001)

• Dedicated this period to raising my family and managing all household responsibilities.
• Developed strong organisational, budgeting and time management skills.

Various Administrative & Retail Roles - Multiple employers - Hartlepool

(1984 - 1996)

Worked in a variety of customer service and administrative positions including:

• Foster's Menswear
• Turners Solicitors
• Architectural Practice
• Housing Aid
• These roles developed my administrative, organisational and customer service skills before relocating to Birmingham.

Secondary Education - The Royal Alexandra and Albert School, Gatton Park (1979-09 - 1984-07)