Gina Derham
Customer Care Advisor
Talent
Flat 13, Chandon Lodge, 3-7 Devonshire Road, Sutton, Surrey, SM2 5HQMember since August 14, 2026
Build and maintain customer relationshipsProblem solving and resolving complaintsManaging processes from beginning to endExceeding customers expectationsOrganization and punctualityLeadership and developing colleagues
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Build and maintain customer relationshipsProblem solving and resolving complaintsManaging processes from beginning to endExceeding customers expectationsOrganization and punctuality
About
Highly motivated and conscientious, with excellent communication and people skills. Strong background in dealing with the public and delivering a high level of customer service. I have a positive attitude and always keen to challenge myself and develop my skills further. I work well independently; though enjoy being part of a team.
Experience
Customer Care Advisor - Barclays Bank
(2000-09)
- Dealing with customer queries and complaints face to face and over the telephone
- Helping customers use digital services
- Cash management and balancing tills
- Foreign Exchange Services
Weekend Team Manager - Boots The Chemist
(2000-09 - 2016-06)
- In charge of branch cash management
- Managing staff rotas and allocating duties
- Assisting store manager with smooth running of the store
- Responsible for managing the shop floor
- Dealing with all queries and complaints
Sales Assistant - Boots The Chemist
(1990-11 - 2000-08)
- Health and Beauty Consultant advising and promoting products
- Servicing customers at tills and on the shop floor
- Ensuring counters kept well stocked
Insurance Clerk - Eagle Star
(1978 - 1989)
Education
CSE - Friern Secondary School
Skills
Customer Care Advisor
