Kya Mason

I'm a confident, friendly, and customer-focused person who enjoys building genuine connections with people and creating positive experiences. I work well in fast-paced environments, where good communication, teamwork, and a positive attitude are important. I'm adaptable, eager to learn, and always happy to go the extra mile to help customers and support my coworkers.

I'm looking for a new opportunity where I can continue to grow, make a positive contribution, and bring fresh ideas and energy to the role.

Customer Advisor - Boots

(2024-11 - 2026-02)

Delivered warm and knowledgeable customer service enhancing customers experience

• Offered tailored advice based on individual needs and going above and beyond to ensure that customer needs have been met.
• Developed strong product knowledge across various departments to support effective customer guidance.
• Maintained high standards of cleanliness, organisation, and visual presentation throughout the store.

Brand Ambassador - The Meraki Organisation

(2025-06 - 2025-08)

Represented a mainstream brand (Hellofresh) with confidence and professionalism learning key skills of marketing and sales at morning meetings with multi-millionaires.

• Learned different ways of communicating and expressing myself with different audiences and how to build a genuine rapport with customers.
• Coached newcomers at the job and helped them learn key skills and knowledge on sales strategies.
• Gained knowledge on how to track KPI's and worked collaboratively with colleagues to meet daily targets and goals

New City College, Havering Sixth Form Campus (2023-09 - 2025-06)

GCSEs - The Coopers' Company & Coborn School, Upminster (2018-09 - 2023-08)