Gina Stenson

I'm an organised and reliable operations manager with experience in event coordination, administration, customer service and operational support. As co-founder of an events business, I've helped plan and deliver successful live events and UK speaking tours, supporting everything from venue bookings and supplier communication to customer enquiries and on-the-day coordination. I enjoy bringing people and projects together and ensuring things run smoothly behind the scenes.

I'm proactive, adaptable and calm under pressure, with a hands-on approach and a genuine passion for creating positive, well-organised experiences.

Co-Founder & Events Organiser - Open Vision Events

(2023-01)

• Coordinated venue bookings, supplier communications, and event logistics across multiple locations
• Managed scheduling, ticketing, customer enquiries, and administrative tasks
• Oversaw operational planning and on-the-day coordination to ensure successful event delivery
• Designed promotional materials and marketing content

Operations Manager - Ickonic Enterprise & Ickonic Media Group

(2018-06)

Originally joined Ickonic Enterprise in a customer service and administration role. As the business expanded and Ickonic Media Group launched, my responsibilities developed into a broader operations role supporting both companies.

• Liaise with publishers, warehouse department, and external teams to support smooth day-to-day operations
• Handle customer queries, subscriptions, and order issues while improving customer experience processes
• Work closely with developers to resolve website issues, communicate updates to customers and the team, and support new projects and website improvements
• Support marketing activity through promotional materials, landing pages, and email campaigns
• Assist with HR administration, recruitment, onboarding, and general office support
• Basic bookkeeping knowledge and experience using Xero, including creating invoices and keeping accurate records

Team Leader - Superdrug

(2016-10 - 2018-05)

• Supported daily store operations and team management in a fast-paced environment
• Delivered excellent customer service and assisted with staff supervision
• Managed cash handling and opening and closing procedures

Sales Advisor & Customer Service Apprentice - Superdrug

(2014-12 - 2016-09)

• Provided friendly and efficient customer service
• Resolved customer queries and maintained shop floor standards
• Supported the team in achieving sales targets

Waitress - Brown Bear Cafe

(2014-05 - 2014-11)

• Provided friendly customer service in a busy cafe environment
• Took and served orders efficiently
• Maintained cleanliness and organisation

Associate Diploma - People Management - CIPD (2021-02 - 2022-08)

Professional Certificate - Management - The Open University (2019-04 - 2020-04)

Apprenticeship - Customer Service - Superdrug (2014-12 - 2015-12)