Assistant General Manager
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Dedicated Assistant GM with over 8 years of experience in comprehensive experience in management and operational support. Proficient in overseeing recruitment, workforce, team management, training, enquires, and customer service, with a proven record of enhancing efficiency in daily operations. Successfully managed financial tasks in previous roles, including budgeting and stock control.
Ready to bring strong organisational skills, very good eye for details, and a collaborative spirit to support any administrative needs efficiently.
With over 20 years of diverse experience spanning the hospitality, healthcare, and entertainment sectors, I bring a well-rounded skill set that includes team leadership, operational management, exceptional customer service, and adaptability. My career has been shaped by a passion for creating memorable guest experiences and a proactive attitude toward continuous growth and learning.
For the past three years, I have served as an assistant GM at Market House, where I lead a team of 10+ staff. My responsibilities include recruitment, onboarding, training, rota planning, and overseeing daily operations. I am proud to foster a supportive and efficient environment where team members feel valued and motivated.
Additionally, I bring strong administrative capabilities, including proficiency in Microsoft Word and Excel, booking systems, and client communications. I am confident handling cash, key holding, and maintaining a secure and organised environment.
Beyond hospitality, I’ve worked across B&B sites in Rome, in a healthcare cancer department, and as a set designer for resorts. These experiences have sharpened my ability to adapt quickly, think creatively, and remain calm under pressure. I have also begun assisting in HR functions, further expanding my professional skill set.
I hold a level 3 certificate in Food safety and Hygiene.
A level 3 certificate in Health Care.
I have studied at the University of Palermo and graduated in 2010 in Industrial Design and completed a Master in Graphic & Web Design at Master Academy in Catania.
