Giuseppi MacTavish

Operations, compliance and continuous improvement leader with over 15 years' experience across hospitality and education. Proven in building operational reporting systems, Power Query dashboards, compliance frameworks and performance monitoring tools that improve management decision-making, audit readiness, process optimisation and operational excellence. Brings a consistent record of measurable results, from raising guest satisfaction scores and achieving near-perfect audit accuracy to reducing operational incidents through structured, data-driven management grounded in Lean Six Sigma and continuous improvement principles.

Operations Manager at The Harlow Hotel by Accor (2024-04 – Present)

Lead operational delivery across a 119-bedroom full-service hotel with cross-departmental accountability for Front Office, Housekeeping, Maintenance, Food & Beverage, and Meetings & Events.

• Improved guest satisfaction (RPS) scores from the 60s into the 80s by implementing structured feedback monitoring, service recovery protocols and team accountability frameworks.
• Achieved 99% RiskProof compliance monitoring accuracy, strengthening audit readiness and governance across all departments.
• Led the full redesign and rollout of the hotel's COSHH compliance system, standardising procedures and improving document control, risk awareness and departmental accountability.
• Designed Power Query operational dashboards covering staffing forecasts, labour costs, KPI performance and revenue intelligence to support executive reporting and decision-making.
• Appointed Environmental Manager for Green Key accreditation, overseeing sustainability reporting, audit preparation and evidence management.
• Lead workforce planning, recruitment, budgeting and operational forecasting, monitoring RevPAR, RPS and financial performance through bespoke management reporting tools.
• Lead learning, development and training, facilitating staff sessions, maintaining training records and risk assessments, and managing AimSafe monitoring and Litmos e-learning compliance.

Independent Professional Practice (Remote Mathematics Tutor) at Self-employed (2010 – Present)

• Manage a client-facing remote service operation applying structured performance diagnostics and improvement planning to maximise engagement and client retention.
• Designed scalable delivery frameworks and progress-monitoring systems improving consistency and accountability across a growing caseload.

Data & Intervention Lead / Teacher of Mathematics at Weydon Multi Academy Trust (2022-09 – 2024-04)

• Led data-driven performance management across a multi-school academy trust, using structured analysis to identify gaps and prioritise targeted interventions.
• Coordinated cross-functional improvement activity, aligning resources and reporting cycles with defined performance objectives and safeguarding compliance requirements.

Head of Department / Grade Head / Cluster Coordinator at Hillcrest High School & Kloof High School (2015-02 – 2022-08)

• Held senior operational responsibility across two schools, managing departmental operations, resource planning, performance management, compliance and staff coordination.
• Served as Cluster Coordinator leading assessment standardisation, examiner liaison and curriculum governance across multiple schools, ensuring compliance with national standards.
• Applied root-cause analysis and continuous process improvement, contributing to a 15–20% reduction in operational incidents and performance outcome improvements of 5–12%.
• Led staff recruitment, professional development planning and capability-building across departments.

Mathematics Educator at International Community School (2014 – 2015)

Mathematics Educator at Durban High School (2013 – 2014)

Academic Coordinator at Pearson Institute of Higher Education (2010 – 2013)

Managed operations across satellite campuses delivering programmes for London School of Business & Management, University of Greenwich and Heriot-Watt University, covering admissions, examinations, timetabling and graduation logistics, contributing to the campus ranking top 3 of 12 nationally.

Head of Student Affairs / Head of Academics at Oakridge College (2007 – 2010)

Led academic operations and student services while maintaining UMALUSI compliance and audit readiness, achieving a 15% rise in student leadership participation and 20% improvement in staff engagement.

Master of Education Management in Education Management – UNISA

BEd (Honours) in Management & Leadership – UNISA

Bachelor of Education in Education – UNISA