Courier Driver - One motion - Belfast
(2024-11)
Worked for one motion as a courier in both Evri & Fedex.
- Scan and load parcels into van.
- Plan route.
- Locate customers safe place
- Deliever parcel to customers satisfaction
Customer Service Advisor - SS&C - Belfast, Antrim
(2022-08)
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Built rapport with customers through courteous and professional communications.
- Input customer information, call notes and personal data onto internal database.
- Addressed customer service enquires quickly and accurately.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Remained updated on company offerings through regular product research.
- Stayed current on policies, procedures and standards to offer optimal support.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed up to 45 customer inquiries per day in fast-paced centre.
Team Leader, Retail - Henderson group - Belfast, Antrim
(2018-03 - 2022-08)
Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Created welcoming environment by greeting customers in line with best store practices.
- Promptly and proactively replenished stock to improve product accessibility.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Completed audits and risk assessments to achieve regulatory compliance.
- Trained and supervised team to deliver on store sales targets.
- Delivered quality service with friendly and professional demeanour.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Customer Service Adviser - Henderson group - Belfast, Antrim
(2009-02 - 2018-03)
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
