Grace Hayward

Organised and customer-focused individual with experience serving the public in a busy community setting. Skilled in working as part of a team, handling multiple tasks, and always ensuring a friendly and efficient service.

Cafe Assistant - Pontcysyllte chapel tearoom - Llangollen, Wales

(2021-01 - 2024-12)

Working in a local chapel cafe providing a range of services for the public in a welcoming environment, responsibilities including waiting on for customers' orders, preparing drinks, pot washing and supporting a team member to ensure efficient customer service.

Admin Work - IHaywardLtd Scrap merchant - Ruabon, Wales

(2022-01)

Assisting my family business with office work by attending to customers when extra assistance is needed. Supported day-to-day office tasks, assisted customers with enquiries in person and over the phone and helped maintain organised records and general admin duties.

Retail Assistant - Rowan Vintage - Llangollen, Wales

(2023-01 - 2025-12)

• Assisted customers with queries and provided a friendly shopping experience
• Maintained shop floor standards, including tidying and organising displays
• Supported stock replenishment and general store duties
• Worked as part of a team to ensure smooth daily operations

Volunteer Assistant - LJMU Students' Union - Liverpool, Wales

(2022-01)

• Supported events and student activities
• Working as part of a team for the university board to ensure volunteering events are ran smoothly by advertising freshers fairs and opening days

GCSEs - General Education - Ysgol Dinas Brân (2016-01 - 2022-12)

A-Levels - Skills challenge, Criminology, Public Services - Ysgol Dinas Brân (2016-01 - 2022-12)

BSc (Hons) - Criminology - Liverpool John Moores University (2022-01 - 2026-12)