Grace Trenwith
Forensic Science Graduate
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About
A First-Class Forensic Science graduate with strong practical experience in laboratory analysis, data interpretation, and scientific reporting. Skilled in a range of analytical techniques including GC-MS, HPLC, FTIR, and LC-QTOF. Proven ability to work accurately in high-pressure environments, supported by excellent organisational and problem-solving skills.
Seeking an entry-level laboratory or analytical role where I can apply my technical knowledge and continue to develop within a scientific setting.
Experience
Success Manager at Freedom Setters (2025-04 – Present)
Managed customer relationships and monitored engagement to identify risk and opportunities.
- Managed customer relationships ensuring high satisfaction and retention
- Monitored customer engagement to identify risk and opportunities
- Collaborated with sales and support teams
Customer Services Officer at Purbeck Sports Centre (2024-06 – Present)
Managing high volumes of customer enquiries in a fast-paced environment while maintaining accurate records.
- Manage high volumes of customer enquiries across multiple channels in a fast-paced environment
- Maintain accurate records and booking systems, ensuring data integrity
- Promote memberships and services, supporting revenue generation
- Deliver professional, efficient service while resolving issues effectively
Duty Officer at Purbeck Sports Centre (2024-06 – 2024-09)
Supervised daily operations and ensured compliance with health and safety standards.
- Supervised daily operations and ensured compliance with health and safety standards
- Managed and supported a team, maintaining high performance and service quality
- Resolved customer issues and handled incidents with confidence and professionalism
- Carried out end-of-day financial reconciliation and reporting
Leisure Assistant at Purbeck Sports Centre (2017-08 – 2025-11)
Ensured safety compliance while supervising pool and leisure activities and handling customer queries.
- Ensured safety compliance while supervising pool and leisure activities
- Responded quickly to incidents, providing first aid and emergency support
- Maintained clean, organised, and safe working environments
- Handled customer queries and complaints, delivering effective solutions
Education
Bachelor of Science in Forensic Science – Bournemouth University (2022-09 – 2025-05)
A-Levels – Brockenhurst College (2019-09 – 2022-06)
