Grace Vakosoka

Experienced and customer-focused Hospitality Assistant with 2+ years of experience in the restaurant sector. Known for delivering excellent service, creating a warm and welcoming atmosphere for customers, and maintaining a high level of professionalism at all times. Committed to ensuring positive dining experiences and supporting smooth day-to-day operations within the team.

Transition & Skills Development Period - N/A - United Kingdom

(2024-09)

Relocated to the UK, adapting to a new environment and culture while focusing on personal development.

• Improving communication, hospitality and customer-focused skills for work in the restaurant and service industry.

Sales & Customer Service Assistant (Part-time) - MV Comercial - Online Retail/Dropshipping

(2024-01 - 2024-08)

• Managed online customer enquiries via social media, offering fast and personalised service.
• Helped retain and attract customers, contributing to an increase of around 2% in team engagement through clear communication and friendly support.
• Collaborated with delivery and product teams to provide accurate information, track orders and resolve concerns.

Event Assistant (Voluntary/Part-time) - Colégio Luisão do Saber - Luanda, Angola

(2021-02 - 2024-11)

• Assisted in organising school events for 500+ participants, such as graduation galas, opening ceremonies and student receptions.
• Supported ticket sales and logistics, contributing to a 10% increase in attendance and revenue compared with the previous year.
• Helped manage parent meetings and campus inaugurations, providing reception support and information.

Secondary Education - Luisão do Saber School (2023 - 2024) Luanda, Angola

GCSE - English - New City College (2025 - 2026) London, UK