Grace Waters

A reliable and enthusiastic individual with experience working in varied workplaces, with a professional attitude and a hands-on mentality, developing strong skills and working efficiently. Developed and strong skills in communication, working individually or in a group, responsibility, reliability and adapting and changing to different situations, managing stress in fast-paced environments. Confident in customer and public engagement to achieve high standards of care and service.

Volunteer Animal Keeper and Handler - Kent Owl Academy - Kent

(2025-06)

• Achieved the Reliable and Consistent Award for dependable performance.
• Led educational public displays and private experiences, flying different types of birds of prey, confidently engaging the public, sharing knowledge and communicating respectfully and efficiently.
• Following protocol regarding animal husbandry and welfare, maintaining a professional and safe environment for public and staff members.
• Working in a safe manner with birds of prey, assuring safe handling procedures, upholding high standards of safety, attention to detail and any relevant regulations and legislations.

Hospitality Staff - Gillingham Football Club

(2024-08)

• Maintain high-standards of customer service, food safety and cleaning procedures.
• Trained in allergies, ensuring customer safety and following regulations with food items and alcoholic beverages.
• Communicating efficiently as a team, with customers and also working independently.

Experience as part of College - Fenn Bell Zoo

(2024-09 - 2025-06)

• Delivered educational talks on exotic animals to keepers, demonstrating communication and engaging presentation skills.
• Upheld standards regarding enclosure maintenance, to support animal welfare and high standards of cleanliness.
• Delivered enrichment to a wide range of animals showing determination, commitment and dedications to standards.

T-Level - Animal Management - Midkent College, Medway Campus (2024 - 2026)

GCSE's - Rainham School for Girls, Rainham, Kent (2019 - 2024)