Document Controllerr and Senior AutoCAD Draughtsman
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A highly accomplished Drawing Office Administrator with over thirty years professional experience. A Document Controller with a proven ability to establish, develop and maintain an effective filing and archiving system for paper and electronic files in accordance with company policies. Maintaining live and archived drawings and documents while constantly reviewing the company management, policies, procedures, health and safety policies, procedures and instructions.
Also a certified Senior AutoCAD Draughtsman, with expertise in 2D and 3D model environments. Resilient and capable of providing support on multiple concurrent projects. Diligent, thorough, and conscientious.
Positive and proactive with an enthusiastic approach with excellent communication skills. Organised and methodical with meticulous attention to detail with a reputation for on time delivery. Conciseness, problem-solving and resourceful, flexible, and adaptable approach, with a "can-do, will-do" attitude.
Business Document Controller at Sembcorp Utilities Limited (2024-12 – 2026-04)
Whilst maintaining my responsibilities to the Project team, I cultivated a new Management System on Sharepoint, covering all the management and standard operating procedures, asset risk assessments and department instructions used on a daily basis within the Analytical, Engineering, Environmental, Flex Operations, High Voltage, HSSEQ, Maintenance, Operations, Procurement, Process, Performance and Risk teams. One of the main roles is conversing with managers of these teams for continuance, relating to updates, reviews and approvals and recording all documents but also regulating the standards for clarity and compliance.
Project Document Controller at Sembcorp Utilities Limited (2023-09 – 2026-04)
A document controller overseeing all information management, collaboration and records cover numerous contracts. Maintaining continuous and open communications with project managers, engineers, suppliers, accounts and vendor document controllers on each project form start up meeting through to completion ensuring full traceability.
Drawing and Document Technician at Rely On Fire Check (2019-07 – 2023-05)
I worked in an integrated consultancy team, which specialise in Fire Detection, Fire Alarm, Emergency Lighting, Points Of Emphasis and Compartmentation. I create and prepare drawings and all relevant documentation for that specific project, for example, A Fire Strategy Report, Fire Risk Assessments, Asbestos Reports, etc, this will be passed to the design team for appraisal. All documentation, including drawings, specifications, certificates, technical submissions and reports will be uploaded to Asite, an web-based sharing application, for the client to access with the knowledge of protection and security.
I would setup Asite for the customer and their requirements and preferences using permissions and access rights and provide any advice, if applicable. Drawings can sometimes originate from my own site surveys and/or customer provided depending customer requirements and be project specific holding all relevant material. Another software I administrate is Fieldwire, a web-based sharing project management programme used by on site engineers to update drawings and documents.
Using the functionality, they can annotate and collaborate with office staff instantly and update any response, report or request. I have recently reviewed the company document management, policies, procedures, health and safety, plus the naming structures for drawings, documents and project folders
Customer Contact Financial Specialist at Royal Bank of Scotland (2018-02 – 2019-07)
Part of a busy and efficient contact centre team specialising in Payment Protection Insurance for the Royal Bank of Scotland, National Westminster Bank and subsidiaries. Guiding customers through the process of claiming Payment Protection Insurance through Initial inquiry query to final decision correspondence and possible payment. Resolving customer queries relating to various forms of bankruptcy and insolvency if applicable and to provide accurate information to customers, third parties, insolvency practitioners, and solicitors with respect, integrity to the highest standards as priority with discretion.
Customer Contact Financial Specialist at Geoban / Santander (2017-06 – 2017-12)
Part of a busy and efficient contact centre team providing frontline support for valued customers specialising in Alliance and Leicester mortgages taking the recipient through security to query providing accurate information and advice to a successful conclusion. Information provided could include mortgage redemptions, mortgage payments, title deeds, lettings, direct debits, correspondences and general inquires. Answering to customers, solicitors, third parties and internal staff to the highest standard with integrity whilst recording and maintaining customer call logs and all information as priority.
Also worked on the remediation team, a specific project relating to minimum monthly payments via inbound and outbound calls to clarify and acknowledge customer information.
Senior AutoCAD Draughtsman and Drawing Office Technician at Cubic ITMS Limited (1990-04 – 2016-08)
Part of a busy and successful infrastructure engineering team, I managed the drawing office and production of drawings as sole AutoCAD user; planned, organised and prioritised project tasks, including time and cost monitoring, which resulted in projects meeting deadline. I also produced drawings using AutoCAD for the engineers and maintained the drawing office in addition to answering customers queries internally and externally regarding drawings, documents, issuing and distribution on large government contracts
