Grainne Kelly

Reliable, hardworking, and friendly professional with extensive customer-facing experience and a strong background in administration and financial services. Holds a BA (Hons) in Business Studies and has developed excellent communication, organisational, and customer service skills throughout a long career in banking and retail. Following several years dedicated to raising a family, returned to employment in a bakery environment, demonstrating adaptability, strong work ethic, and a commitment to delivering excellent customer service.

Seeking a position where attention to detail, teamwork, and customer care can be utilised effectively.

Staff Member - Pappy's Bakery, Coffee Shop, Deli & Wholesale Bakery

(2020-01 - 2026-01)

• Delivered excellent customer service in bakery, coffee shop, and deli settings.
• Handled cash and card transactions accurately.
• Maintained food hygiene and presentation standards.
• Supported stock management and daily operations.

Casual Retail Assistant - Mace, Dunloy - Dunloy

(2014-01 - 2020-01)

• Performed retail and Post Office duties.
• Managed confectionary ordering and merchandising displays.
• Opened and closed the store independently.
• Trained and supported new staff members.

Career Break

(2006-01 - 2014-01)

• Raised a family and cared for my terminally ill mother.

Cashier & Customer Service Representative - Bank of Ireland

(1996-01 - 2006-01)

• Processed financial transactions accurately and confidentially.
• Provided customer service, administration and telephone support.
• Maintained accurate records and handled cash responsibly.

BA (Hons) - Business Studies - Ulster University (2002-01 - 2006-01)