Greta Frenzel

Knowledgeable and experience in Customer Service with combining Business Management. Strong expertise in Administrative and Office tasks. Offer excellent communication, collaborative efforts with all members of the organizations. IT literate. working with Opera system.

Reception - Premier Inn Altrincham - Altrincham

(2021-01 - 2025-01)

• Greeting Guest, managing check-ins and check-outs provide a welcoming first impression, handling reservations and assisting with guest request.
• Answering inquires, taking messages and processing payments. Booking taxis, providing local information and coordinate with Housekeeping and Maintenance Departments.
• Addressing guest complaints and resolving issues that arise during their stay.
• Working as a Duty Manager.
• Reason to leave Job Hotel Closed

Flight Service Agent – Virgin Atlantic & Thompson Airlines - Swissport – Manchester Airport - Manchester

(2019-01 - 2020-01)

• Welcoming our customers as they arrive at the airport and helping them with any queries.
• Administrative support duties, including checking in customer using airline computer software and database software.
• Assisting our customers with our self-service check in kiosks, issuing boarding passes and following safety and security procedures.
• Assisting at the boarding gates and working with our colleagues to make sure our flights depart on time.
• Supporting our customers throughout their journey through the airport.
• Greeting our customers as they arrive back at the airport from their holiday.
• Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.
• Reason to leave the Job Airport Closed COVID

Front Desk - Marriott Airport Hotel - Manchester - Manchester

(2009-01 - 2019-01)

Ensure providing hospitable service that exceeds guest expectations, to ensure orders are accurate and service is effective and efficient. Good communication skills. Welcome and maintain a high level of courtesy towards the guests. Ensure the correct and timely service of beverages and food as requested by guests.

• Completing a re-stocking of stations in the Executive Lounge Area to ensure an efficient service.
• In periods between services to ensure that the still room is re-stocked, and all equipment is cleaned and prepare for the next service.
• Ensure the Health and Safety requirements.
• Ensure to follow and practice the brand standard requirements for the department and the hotel.
• To carry out also with Switch Board as requirements from Front Desk Area.

Diploma Level 2 NVQ - Housekeeping Supervisor - EDI UK (2011-01 - 2011-12)

Diploma - Business Management - Stradford Career Institute (2005-01 - 2005-12)

Diploma - Health & Safety - Building Insurance Association (2005-01 - 2005-12)

Diploma - Packing & Moving into the Modern Industry - Adex International Trade Institute (2002-01 - 2002-12)

Diploma - Computer Training - Computronic (1998-01 - 1998-12)