Guganathan Anbalagan

Highly motivated and reliable individual with over a year of experience in customer service, inventory management, and hands-on technical roles. Proven ability to work efficiently under pressure, communicate effectively with customers and colleagues, and maintain strong attention to detail. Passionate about continuous learning and dedicated to delivering excellent service in both customer-facing and technical environments.

Banking Customer Service Advisor - TSYS (Total System Services) - Milton Keynes

(2023-03 - 2024-09)

• Handled high volumes of inbound and outbound calls, emails, and written correspondence related to customer complaints, fraud investigations, and transaction disputes.
• Investigated complex cases involving unauthorized transactions, chargebacks, and account discrepancies.
• Maintained full compliance with FCA guidelines, ensuring customers were treated fairly and updated throughout case resolutions.
• Delivered clear explanations to customers about decisions and ensured a fair outcome in every case.
• Liaised with internal fraud and disputes teams to ensure efficient case escalation and closure.
• Maintained accurate records on internal systems and contributed to improving complaint-handling processes.
• Developed strong knowledge of banking products, customer rights, and financial regulations.

Retail Assistant - Lidl - Milton Keynes

(2022-08 - 2023-02)

• Supported daily store operations including shelf stacking, stock rotation, and cashier duties.
• Ensured pricing accuracy and assisted with barcode and inventory verification.
• Delivered excellent customer service in a fast-paced retail environment.
• Followed strict health and safety protocols and ensured a clean, organized working area.

A-Level - Mathematics A*, Economics C, Physics B - Oxbridge Online College (2021-01)

GCSE - 12 GCSEs in Grades 6–4, including Mathematics and English - Milton Keynes Academy (2017-01)