Guled Shire

Experienced and highly motivated Duty Night Manager and Security Operations professional with over 15 years of experience across residential property management, security, CCTV control room operations, facilities management, aviation security and customer service. Currently responsible for managing the complete night-time operation of a large residential estate, overseeing Concierge, Security, Maintenance and Housekeeping teams and ensuring the safety, security and wellbeing of residents. Strong background in leading teams, managing incidents, coordinating multiple departments, investigating security matters and maintaining high operational standards.

Confident working under pressure and making effective decisions in challenging situations. Excellent communicator with proven experience liaising with residents, colleagues, contractors, police and other external agencies. Professional, reliable and committed to delivering high standards of customer service, safety and operational performance.

Duty Night Manager at Ballymore Properties (2024-04 – Present)

• Manage the overall night-time operation of a large residential estate, ensuring the safe, secure and efficient running of the development.
• Oversee and coordinate Concierge, Security, Maintenance and Housekeeping operations throughout the night.
• Act as the senior point of contact and initial escalation point for operational, security, maintenance and resident-related matters.
• Lead and support night teams, ensuring staff maintain professional standards and provide excellent service to residents.
• Monitor the security and safety of the residential estate and coordinate appropriate responses to incidents and emergencies.
• Manage and coordinate maintenance issues, ensuring urgent repairs and building-related problems are reported and escalated appropriately.
• Oversee housekeeping standards and ensure communal areas and facilities are maintained to the required standard.
• Support Concierge operations and ensure residents and visitors receive a professional and responsive service.
• Conduct regular inspections of the estate to identify health, safety, security and operational issues.
• Liaise with residents, contractors, emergency services and senior management when required.
• Investigate and manage incidents, ensuring accurate reports are completed and appropriate action is taken.
• Maintain detailed shift handovers, operational records and incident reports.
• Ensure effective communication between all departments and provide comprehensive handovers to incoming management teams.
• Manage multiple priorities effectively while maintaining a calm and professional approach.
• Ensure company policies, procedures, health and safety requirements and operational standards are consistently followed.

CCTV Supervisor at ABM Security (2023-05 – Present)

• Supervise and manage day-to-day CCTV and security control room operations.
• Lead security event management and coordinate responses to incidents.
• Review existing security measures and recommend improvements to procedures and protocols.
• Coordinate security teams to maintain high levels of vigilance across the site.
• Develop staff schedules and security rotas to ensure effective 24-hour coverage.
• Allocate duties and monitor staff performance, standards and conduct.
• Act as the initial point of escalation for security-related incidents and enquiries.
• Manage external security contracts and monitor service delivery.
• Liaise with police, emergency services and other relevant authorities regarding incidents and criminal investigations.
• Investigate security breaches, incidents and suspicious behaviour.
• Monitor daily and weekly key performance indicators and support contractual service delivery.
• Conduct physical hazard inspections and identify immediate and long-term risks.
• Check security equipment and systems to ensure they are safe, operational and fit for purpose.
• Support the management of security personnel and maintain professional standards and discipline.

Duty Manager at Incentive FM Group (2020-03 – 2023-04)

• Managed daily security operations and supervised security personnel.
• Led security event management activities and coordinated responses to incidents.
• Managed permanent, casual and agency security staff.
• Developed and maintained security rotas to provide continuous 24-hour coverage.
• Allocated duties and monitored individual staff performance.
• Acted as the first point of escalation for the security team.
• Managed security budgets and monitored expenditure to maintain cost-effective operations.
• Managed external security service contracts and monitored contractor performance.
• Liaised with police and other external agencies to support criminal investigations.
• Maintained staff discipline, professional standards and conduct.
• Investigated security breaches, incidents and suspicious behaviour.
• Conducted regular site inspections to identify health, safety and security risks.
• Ensured security equipment was operational, safe and properly maintained.
• Monitored key performance indicators and supported the delivery of contractual requirements.

Night Duty Controller / Duty Controller at Incentive Security / Mitie Security (2019-09 – 2023-04)

• Operated and monitored CCTV systems across a busy shopping centre environment.
• Monitored up to 115 CCTV cameras simultaneously, maintaining high levels of observation and situational awareness.
• Ensured CCTV systems were functioning correctly and maintained accurate control room records.
• Identified suspicious activity and assessed potential threats and security risks.
• Communicated with security officers across the premises and directed them to incidents when required.
• Coordinated responses to incidents and provided accurate information to security teams.
• Prepared detailed reports relating to incidents, security improvements and operational matters.
• Remained calm and made sound decisions during high-pressure and emergency situations.
• Maintained accurate records and communicated important information to management.
• Used computer systems and security technology effectively as part of daily control room operations.