Ray Aziz
Night duty shift manager
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About
A hardworking, conscientious, and self-motivated professional with excellent communication and customer service skills. Adaptable and energetic, with a strong ability to work both independently and as part of a team. Friendly, reliable, and punctual, with a proven track record of being a valuable asset to previous employers.
Experience
Night duty shift manager - Crowne Plaza (IHG)
(2024-01 - 2026-01)
- Expert and experienced in hotel key system
- Night audit
- Checking in and checking out guests
- Breakfast set up
Receptionist - Travelodge
(2023-01 - 2024-01)
- Experienced in handling check-ins, check-outs, and reservations
- Strong customer service and problem-solving skills
- Processing payments and managing cash transactions
- Handling guest inquiries and resolving issues professionally
- Comfortable working both day and night shifts
- Proficient in hotel booking systems and front desk operations
- Expert and experienced in Using Opera System
Reception/Housekeeping/Restaurant - The Premier Inn
(2021-01 - 2023-01)
- Checking in customers and managing reservations
- Handling cash and banking procedures
- Training new staff in housekeeping standards
- Cleaning and maintaining rooms, bathrooms, and hallways
- Serving breakfast and assisting in restaurant operations
Carer
(2019-01 - 2021-01)
- Providing personal care and companionship
- Assisting with daily tasks and medication management
- Offering emotional support and ensuring well-being
Street Fundraiser - Urban Leaf
(2014-01 - 2016-01)
- Raising funds and securing donor contributions for charities
- Approaching individuals to set up long-term Direct Debits
- Consistently achieving and exceeding daily targets
Self-Employed Retail Auditor
(2010-01 - 2014-01)
- Conducting stock counts and audits for retail businesses
- Liaising with store managers regarding inventory and requirements
- Ensuring accurate and efficient reporting
Department Manager - Morrisons Supermarkets Plc
(2000-01 - 2010-01)
- Managing merchandising and sales targets
- Leading teams to deliver excellent customer service
- Maintaining smooth departmental operations
- Creating staff rotas within budget constraints
Education
First Aid at Work (2006-01 - 2008-01)
Retail Management Skills Levels 1, 2 & 3 (2006-01)
GNVQ Business Administration - Business Administration (1996-01)
5 GCSEs - Maths and English (1992-01)
