Gurmeet Singh Kohli

Hospitality Professional with over 30 years of experience in Aviation, Travel & Tourism. Proven expertise in managing front office, concierge, and airport operations for top-tier hotels. Experienced ex-cabin crew and certified Senior Aviation Instructor affiliated with Cavendish College London, equipped with extensive training and academic expertise, ready to excel in diverse roles within the aviation industry.

Strong track record in enhancing customer satisfaction and operational efficiency. Excellent communication and leadership skills, adept at team training and development.

Freelance Consultant - Self-employed - India

(2023-12)

Hospitality, Aviation, Airlines & Travel and Tourism Industry

• Facilitate seamless guest experiences by managing land arrangements for European, particularly English-speaking, delegates at New Delhi International Airport
• Oversee airport operations and logistics, ensuring smooth arrivals, transfers, and accommodations for international guests.
• Escort and coordinate groups, providing personalized assistance for their travel, business, and event-related needs
• Plan and execute MICE (Meetings, Incentives, Conferences, and Exhibitions) projects, collaborating with event organizers to ensure flawless event management
• Manage catering and concierge services, ensuring high standards of hospitality, guest satisfaction, and operational efficiency
• Conduct industry-focused workshops and guest lectures at private institutions, training aspirants in hospitality, aviation, and travel & tourism sectors
• Advise and mentor future professionals, sharing industry insights, service excellence strategies, and operational best practices
• Develop and implement service quality improvement strategies, enhancing guest satisfaction and operational efficiency in hospitality and travel sectors

Customer Relations Manager - HLA Investments Pvt. Ltd. - India

(2022-07 - 2023-11)

• Developed and implemented business strategies, setting goals, objectives, and KPIs in line with the firm's vision
• Cultivated robust client relationships, addressing concerns and ensuring high levels of satisfaction
• Led and mentored the customer relations team, enhancing their skills and resources for superior customer interaction
• Collaborated with marketing and sales departments to ensure a cohesive customer relations approach

Assistant Professor cum Head of the Department - Jagannath Institute of Management Sciences (JIMS) - India

(2019-01 - 2022-06)

Hotel Management Program

• Designed and updated the curriculum to adhere to industry standards and program objectives
• Recruited, trained, and supervised faculty members to deliver high-quality education
• Managed student recruitment, admissions, and enrollment processes to boost engagement and success
• Ensured the program-maintained accreditation standards and complied with regulations
• Managed program facilities and resources, supporting effective teaching and learning
• Developed and managed the program's budget, ensuring financial sustainability
• Promoted research activities and fostered innovation among faculty and students
• Encouraged contributions to advancements in the field of hotel management

Manager - Concierge / Airport Operation - The Hotel Royal Plaza - India

(2016-08 - 2017-09)

• Supervised and led a guest relations team of concierge and airport staff, providing guidance, training, and support
• Ensured exceptional service for guests, passengers, and clients from arrival to departure
• Oversaw airport-related activities to ensure efficiency, regulatory compliance, and positive traveler experience

HOD - Hotel Management Program - Jagannath Institute of Management Sciences (JIMS) - India

(2011-09 - 2016-07)

Senior Aviation Instructor - Maples - Affiliated with Cavendish College London - India

(2006-08 - 2011-08)

Manager - Airport, Front office cum Concierge Operations - The Grand - India

(2005-07 - 2006-07)

Cabin Attendant - Air Slovakia - Bratislava, Slovakia

(2004-06 - 2005-08)

Assistant Manager – Airports & Concierge in Front Office Department - Grand Hyatt and The Grand - India

(2002-08 - 2004-06)

Senior Executive- Travel - Cox n Kings Pvt. Ltd. - India

(2001-01 - 2001-12)

Executive – Concierge (Travel ) Services - Taj Services Ltd. - India

(1999-09 - 2000-12)

Executive Marketing cum Tour Escort for handling Nepal Tourism - The Explorers - India

(1998-07 - 1999-03)

Cabin Crew Trainee - Sahara Airlines - India

(1997-06 - 1997-12)

Post Graduate Diploma - Public Relations - Bharatiya Vidya Bhavan (1995-01 - 1996-01)

Post Graduate Diploma - Travel & Tourism Industry Management (Management Development Program) - Indian Institute of Tourism & Travel Management- Ministry of Tourism, Government of India (1994-01 - 1996-01)

Bachelor of Commerce - Commerce - University of Delhi (1986-01 - 1989-01)