Internet Carrier Logistics Analyst - JD Sports
(2022-11)
Responsible for managing and planning UK and international e-commerce collections and deliveries, ensuring operational efficiency, carrier performance, and cost control across multiple distribution centres.
- Manage weekly collection planning across five distribution centres, balancing order volumes, warehouse capacity, service levels, and carrier availability.
- Raise and manage purchase orders through Coupa, verifying invoices against agreed rate cards and ensuring timely supplier payments.
- Analyse carrier performance, delivery success rates, failed deliveries, and operational trends, producing weekly reports for senior stakeholders.
- Lead planning activities for peak trading periods, including Christmas and Summer Sales, ensuring sufficient transport capacity and maximising trailer utilisation.
- Coordinate international shipments and customs documentation to minimise delays and maintain customer service standards.
- Developed and communicated Standard Operating Procedures (SOPs) to improve operational consistency and compliance.
- Lead Health & Safety compliance across carrier and warehouse operations, ensuring incidents are recorded and corrective actions implemented.
Carrier Resourcing Specialist - Amazon
(2021-08 - 2022-11)
Led operational and strategic initiatives within the Shipping with Amazon (SWA) programme, managing approximately 1,000 transport runs per week while focusing on carrier performance, cost reduction, and process improvement.
- Implemented an online carrier training academy for UK and European carriers, significantly improving onboarding and compliance standards.
- Introduced a digital carrier bidding platform, replacing manual tender processes and providing access to over 4,000 carriers.
- Launched an online ad-hoc load board platform, reducing manual planning activity and lowering premium transport costs.
- Managed relationships with strategic "Gold" carriers, conducting regular business reviews and supporting fleet growth opportunities.
- Introduced structured escalation procedures and performance management processes for underperforming carriers.
- Authored transport safety procedures and ensured compliance across externally sourced carrier networks.
- Supported capacity planning and transport strategy for major peak events, including Prime Week and Christmas operations.
Transport Supervisor - Amazon
(2020-01 - 2021-08)
Managed daily transport operations for Amazon Prime seller collections across the UK, ensuring service performance, cost efficiency, and operational compliance.
- Coordinated collection planning using forecast data and historical sales trends to optimise transport capacity.
- Managed operational exceptions, arranging contingency collections during breakdowns, severe weather, and service disruptions.
- Investigated service failures and implemented corrective actions with carriers and sellers to improve performance.
- Led cost reduction initiatives by analysing transport spend and identifying opportunities for network optimisation.
- Successfully negotiated reduced transport rates with major logistics providers, delivering substantial weekly cost savings.
- Improved network efficiency by reallocating collections from higher-cost providers to more cost-effective local carrier solutions.
Customer & Trade Manager - Sainsbury's Retail
(2018-09 - 2020-01)
Managed day-to-day operations within a high-volume retail environment, leading teams, driving sales performance, and ensuring compliance with company policies and legal requirements.
- Managed and developed a team of approximately 20 colleagues across multiple departments.
- Delivered sales, availability, and customer service targets across food, clothing, and general merchandise categories.
- Maintained responsibility for store safety, security, and incident management, including first aid and loss prevention.
- Supported implementation of company-wide workforce scheduling and payroll systems, training managers and colleagues on new processes.
- Delivered training and support for the introduction of a digital employee booking and holiday management system.
