Gursimran Bisla

Personable and dedicated individual with extensive experience in the financial industry. Solid team player with upbeat,

positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

HR Mentee

GlaxoSmithKlien - Brentford, Middlesex

• Shadowed coordinated and scheduled meetings, interviews, HR events.
• Insights on inquiries about HR policies, regulations and procedures.
• Collaborated with HR to evaluate labour needs, hiring patterns and redundancies.
• As GlaxoSmithKlien is the world leading pharmaceutical company, there are numerous departments covered by numerous HR's which I was able to shadow giving an insight to the behind the scenes.

Hostess

Airport Bowl - Harlington, Middlesex

• Planned and coordinated all aspects of party itineraries, including timings, activities and other aspects as required.
• Cleaned, restocked and reset party rooms daily.
• Sourced equipment and supplies to enable streamlined event delivery.
• Coordinated all catering aspects, such as sourcing external companies, designing menus and selecting ingredients.
• Proactively interacted with guests, ensuring guest satisfaction was maintained, promptly acting upon requests when needed.

Receptionist

Legoland Windsor Resort - Windsor, Berkshire

• Minimised customer wait times during check-in and check-out by collaborating with colleagues.
• Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
• Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
• Promoted hotel amenities during check-in to boost sales and enhance stay.
• Worked on Concierge ensuring customer baggage is delivered to rooms promptly and securely

Customer Service Representative

Metro Bank - Slough, Berkshire

• Responded to and assisted customers with account inquiries and updates.
• Entered transactions into computer and issued customer receipts.
• Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.
• Provided warm and friendly welcome to create excellent first impression and building rapport with customers.
• Received 2 promotions in the duration of my time at Metro Bank where I deal with more queries such as overdrafts to customers with good credit scores, making international payments, scams and frauds etc.
• Awarded Top Customer Representative in the country on several occasions due to customer satisfaction rates and high calls per hour rate - Customers are able to rate and comment on their experience

9 GCSEs including : Maths, English, Science, Business and Information Technology qualified

Heston Community School - Hounslow

International Certification of Digital Literacy: Information Technology

British Computer Society

Vocational Certification: Business Studies

Heston Community School - Hounslow

A-Levels: Information Technology, Double Business

Undergraduate Bachelor: Economics De Montfort University - Leicester