Costumer service / BDR
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A resilient and meticulous professional adept in roles involving customer support. Skilled in navigating diverse groups and adeptly resolving both internal and external challenges to ensure smooth business functions.
SunRun Solar – Business Development Representative 07/2023 – 05/2024
⦁Assessed client needs and determined suitability for solar energy solutions, ensuring a steady pipeline of qualified leads.
⦁Proactively identified and engaged potential customers through cold calling, email outreach, and networking.
⦁Scheduled meetings and consultations between prospects and senior sales representatives, fostering seamless sales transitions.
⦁Maintained accurate records of customer interactions and sales activities in CRM software.
Jonathan Adler, DHL Supply chain – Clerical/Operational Assistant 10/2020 – 07/2022
⦁Maintained accurate records of customer interactions and transactions.
⦁Adhered to customer service standards and corporate policies to ensure customer satisfaction. ⦁Processed and managed orders, ensuring accuracy and timeliness of delivery.
⦁Used customer service software to track customer interactions and order status.
⦁Supported inventory management via system.
Eletro Jossandra, Appliance Repair Service – Customer service assistant 01/2017 – 06/2020
⦁Acted as the primary point of contact for customers, providing timely and accurate information about repair services, scheduling, and follow-ups.
⦁Drafted and edited professional documents, ensuring accuracy and clarity.
⦁Handled orders for spare parts and service requests, coordinating with vendors and technicians to meet customer needs.
⦁Maintained detailed records of customer interactions, service history, and billing information in company CRM systems.
UNESC- Universidade do Extremo Sul Catarinense
Associate’s degree in Human Resource Management
