Natalia Gralak

A First-Class Business and HRM graduate with a CIPD Level 3 Foundation Certificate in People Practice. Skilled in delivering exceptional customer service, building strong relationships, and achieving sales targets. Experienced in customer care, communication, and problem-solving, seeking a dynamic role to leverage my interpersonal and technical skills to enhance customer experiences and contribute to organizational success.

Telephone Interviewer – IFF Research

September 2022 – Present

• Conducted professional and structured telephone interviews, ensuring accurate data collection and adherence to project guidelines.
• Built rapport with respondents to encourage engagement and obtain quality insights.
• Met or exceeded daily call targets while maintaining high standards of professionalism and confidentiality.

December 2022 – June 2024

• Delivered exceptional customer service in a fast-paced environment, managing multiple orders efficiently.
• Maintained high standards of cleanliness and organization in line with health and safety regulations.
• Worked collaboratively with team members to create a welcoming atmosphere and ensure smooth operations during peak hours.

Manchester Metropolitan University

2021 – 2024

BA (Hons) Business and Human Resource Management

First Class Honours