Guy Wilson

I am a Delivery Manager with 12+ years of experience in agile delivery with large enterprises in financial services, banking, insurance and telecoms. Good delivery is as much about trust and relationships as it is about planning, processes and reporting. I focus on building strong relationships, leading teams towards a shared goal with clear priorities, giving them autonomy to deliver, while I manage external pressures.

I use data to provide clarity on team capacity and forecasting earning a reputation as a trusted advisor. I am a pragmatist, fluent in agile frameworks (scrum, kanban), I understand why they work, and when they don't, with experience of hybrid delivery approaches combining techniques from Scrum, Kanban, Lean and waterfall project management.

Senior Delivery Lead at BT Group, London (DCS UK Ltd) (2020-08 – 2026-05)

Leading a team of 20+ engineers delivering regulatory and strategic customer journeys on the core mobile sales platform in a fast-paced environment. Skilled at project planning for large initiatives and co-ordinating across components. A trusted advisor to senior stakeholders, providing capacity forecasting and influencing prioritisation decisions aligned to business value.

• A key participant in large project delivery for a Pega platform worth £200M annually to the mobile business, such as 4 successful tariff refresh implementations with zero production incidents, costing approximately £15M annually. I have also delivered RTD – Pega migration and key strategic projects RTAV and TradeIn/Trade-Up.
• Prioritise fluctuating demand to ensure it is planned in the right order and delivered on time using a capacity model developed for the purpose.
• Facilitate productive discussions on competing demand and priority with senior stakeholders and product owners across business units using the team capacity model to drive the conversations, building strong relationships in the process.
• Unblocked critical test cases in the e2e test environment by proactively driving the debugging of API integrations across multiple vendors and environments with different priorities and perspectives.
• Ensure production platform stability by leading incident triage with the delivery teams, keeping defects moving through our queue as quickly as possible whilst balancing competing business priorities.
• Protect the team from external pressures in a high-throughput environment allowing them to focus on technical delivery of demand into live to committed timeframes.

Senior Delivery Lead at buildit@wipro digital, London (2017-01 – 2020-08)

Co-lead of Buildit's Delivery Tribe supporting the community of delivery leads across 3 geographies. Hosted bi-weekly tribe lean coffee sessions, providing advice and help. Drove understanding of agile ways of working with potential and existing clients through experiential learning workshops beating traditional learning methods.

Delivery Lead at EasyUse, Oslo (2019-08 – 2020-03)

I led a Norwegian start-up engagement to build a loyalty payment card system for cruise and airline partners targeting €2Bn in credit card fee savings over 5 years. I led a team of 5 engineers collaborating with the founder, partners and 3rd-party PCI suppliers through discovery and proof-of-concept.

Delivery Lead at Lloyds Banking Group, London (2017-01 – 2018-06)

I led a cross-functional team of 9 engineers delivering iterative value to digital customer journeys using agile ways of working as part of a wider digital transformation.

• Built trust and formed strong relationships with initially defensive senior stakeholders and engineering leads through good communication, close collaboration and transparency.
• Helped Wipro Digital become the preferred supplier by building trust through transparency with senior stakeholders and engineering managers who were initially sceptical.
• Ensured the right team dynamic for the bank by proactively managing onboarding/off-boarding of the team.

Engagement Lead at The Automobile Association, Basingstoke (2016-01 – 2016-04)

Led the engagement for Pegasystems of a £21M Pega Marketing implementation driving outbound campaigns with a team of 5 Pega consultants.

• Delivered phase 1 of the project on-time and on-budget using good dependency and risk-management practices.
• Delivered innovative solutions to outbound email delivery, collaborating with internal build teams, external partners and 3rd-party suppliers.

Agile Delivery Lead / Application Owner (AO) at Deutsche Bank, London (HCL UK Ltd.) (2013-09 – 2015-12)

Led the delivery of a Pega PRPC global customer contact app. Managed 11 onshore & offshore engineers with agile ways of working.

• Described as a 'safe pair of hands' by a senior stakeholder during appointment to Application Owner (the only AO not a bank employee).
• Attained platform stability to deliver incremental value on a platform previously known for failed deployments and production instability.

Technical Engagement Manager (TV & Broadband) at Sky, Livingston (Comet Global Consulting) (2006-07 – 2013-05)

BEng in Electronic Engineering – University of Leeds