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Accomplished Retail Sales Associate with a proven track record at Footlocker in Londonderry. Leveraged visual merchandising and customer relationship management skills to enhance sales. Successfully minimised product waste and increased revenue through strategic upselling.

Expert in technical product knowledge and adept at effective communication, fostering positive customer experiences in fast-paced retail environments. Friendly, self-motivated and prepared to independently carry out range of daily tasks to keep shop tidy and ready for customers. Quick to learn new products and services and dedicated to serving customer needs.

Motivated and customer-focused retail professional with experience in fast-paced fashion and footwear retail. Strong background in sales, upselling, customer service, and teamwork gained at Foot Locker. Confident communicating with customers, building positive relationships, and delivering premium service experiences.

Passionate about fashion, retail culture, and high-performance brands, with a strong ability to work efficiently under pressure and contribute positively to team environments.

Retail Sales Associate - Footlocker - Londonderry, NIR

(2024-06 - 2025-06)

• Updated display signs with current product information and special messages to help drive sales.
• Informed customers about important product, service and delivery terms at time of purchase.
• Added and updated pricing for sales, merchandise clearances and new merchandise.
• Learned names and details of frequent customers, delivering top-quality experiences for important guests.
• Packaged purchases in reusable shopping bags for easy carry by customers.
• Walked around shop frequently to identify problems and offer assistance to customers.
• Helped customers make smart decisions about purchases with detailed comparison information.
• Followed manager orders and carried out daily tasks to keep shop organised, tidy and customer-ready.
• Recommended accessory purchases to complement customer choices, increasing per-customer revenue.
• Minimised product waste with use of proper stock rotation procedures.

GCSEs - Maths, English & Business - Westminster City School (2017-09 - 2022-06)