Lilly Roberts

Enthusiastic individual with a passion for customer service and retail environments. Demonstrates strong communication and teamwork skills, contributing to a positive working atmosphere. Eager to learn and adapt, bringing energy and commitment to future roles.

Retail Sales Associate - New Look Retailers - Dudley

(2025-10 - 2026-01)

Oversaw multiple tasks during peak Christmas period, ensuring efficient operations under pressure.

• Resolved customer queries using active listening and problem-solving skills.
• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Shared new products and promotions with customer to encourage sales.
• Worked flexibly across multiple customer access points.
• Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
• Met sales targets through proactive promotion and excellent customer service.
• Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
• Built and maintained positive relationships with customers to encourage repeat business.
• Handled customer returns, refunds and exchanges at customer service desk.
• Handled customer complaints with professionalism, working towards fair and swift resolutions.
• Advised customers on product range, price, delivery, warranties and product use.
• Collaborated with team members to achieve targets and contribute to a positive working environment.

Diploma of Higher Education - Hairdressing - Halesowen College