Habib Iqbal

I was responsible for making outbound calls to identify business opportunities selling a full range of BT products and services including Broadband, Mobiles and Cloud services. I was tasked with identifying and creating opportunities for the field-based sales team I worked collaboratively with while selling larger solutions including telephone systems, cloud-based systems and Data solutions. Contacting potential and existing clients to inform them about our new Products and services, going the extra mile to close and educating customers.

Sales Representative - Think Money

(2020-09)

I was responsible for making outbound calls to identify business opportunities selling a full range of BT products and services including Broadband, Mobiles and Cloud services. I was tasked with identifying and creating opportunities for the field-based sales team I worked collaboratively with while selling larger solutions including telephone systems, cloud-based systems and Data solutions. Contacting potential and existing clients to inform them about our new Products and services, going the extra mile to close and educating customers.

Arrears Management Officer - The Growth company

(2014-05 - 2020-08)

Negotiating Repayment Plans for Customers experiencing genuine financial difficulties.

• Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.
• Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
• Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
• Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
• Liaising with all Third Parties authorised to act on the Customers behalf.
• Ensure all responsibilities under Treating Customer Fairly are met.
• To contact Customers in arrears effectively for payment by telephone, email and letter whilst always following FCA requirements.
• Skills obtained are credit control and arrears experience, Account & CRM database management, numerical and communication skills, communicating with impact and empathy, excellent planning and organisation skills, diary management and Microsoft 365 skills.

Customer Sales Advisor - British Telecommunications

(2012-03 - 2014-05)

My main duties include handling a wide range of customer enquiries, ensuring sale and goal targets are met within various products. The aim of this role is to ensure your customer is fully satisfied and happy with the level of care provided.

• Developed into a cover manager ensuring deadlines, expectations and productivity is achieved.
• Progressed into becoming a compliance officer, listening to agents calls ensuring company objectives are met. Observed these calls to ensure customer satisfaction and needs are met by the agents.
• A busy call centre environment, answering customers' calls regarding new products and services and proactively contacting customers as part of a requested service to provide updates.
• Worked as a call centre agent, where my role included dealing with customers calls regarding their general enquires, finding out the current wants and needs, explaining and ensuring product benefits are put into consideration.
• Dealt with their calls on information on services, previous product history, payment options and setting up new services with BT and inputting this on the company database.
• Obtained client information by answering telephone calls; verifying information, maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Managing teams of around 6-8 advisors, creating incentives to push sale targets and over achieve these on a weekly basis. Proactively allowing maximum productivity to be created and ensuring expectations are met.

Customer Sales Advisor - Talk Talk

(2012-02 - 2013-02)

Customer Service Advisor - Homeserve

(2009 - 2012)

LLB (HONS) - Law - University of Central Lancashire (2009)

A Levels - Law - Blackburn College (2006)

GCSEs - Beardwood High School