Call Handler - Go centric
(2021-12 - 2022-09)
Worked on a variety of campaigns including:
- NHS Vaccination services and Contact Tracing as call handler – Booking and rescheduling appointments and locations for Covid vaccine centres
- Certas – taking and processing orders for oil companies
- HMPO – updating customers on passport application progress, talking customers through application process
Customer Service Adviser - Webhelp
(2021-07 - 2021-12)
Post Office Campaign
- Handling inbound calls regarding deliveries
- Responding to queries regarding delivery schedules and updating requests
- Signposting complaints to correct department
Administrator - Autosafe Mot Station
(2021-06 - 2021-07)
- Managing calls and providing information on services
- Inputting data on spreadsheets
- Ordering parts
- Arranging appointments for MOTs and services
- Printing reports for management
- Using sage databases
Early Learning Practitioner - Hamilton House Nursery
(2012-12 - 2020-07)
- Helping the babies to learn and explore their environment both indoors and outside
- Set up activities for the children
- Carried out one-to-one support with a group of children
- Conferred with parents to determine their childcare requirements and addressed special child care needs
- Supported staff with daily routines and activities such as snack time, reading to the babies and putting them to sleep
Classroom Assistant - Springfield Primary School
2 Week Placement
- Working with year 1 pupils, supported with Literacy, Numeracy and Science, including independent sequencing work
- Carrying out one-to-one support with a group of children
- Attending staff INSET training delivered by a Speech and Language Therapist
Classroom Assistant - Hunters Bar Junior School
2 Week Placement
- Working with Foundation Stage class
- Set up activities in the classroom for children to participate in
- Supervised the children outside at break times
- Assisted the Teacher in a range of activities, including P.E. sessions
Assistant - Ellesmere Children's Centre
2 Week Placement
- Set up activities for the children
- Supported a range of children, including those with learning difficulties, with literacy and numeracy work
- Carried out child observations to see what stage their development is at
