Hakeem Shoman

Computer Science graduate with over nine years of combined experience in customer service, recruitment administration, and software development. Skilled in a broad range of programming languages and tools, with a strong foundation in database management and web development. Proven ability to communicate effectively, solve problems, and manage projects with close attention to detail.

Seeking to apply technical knowledge and software development skills in a full-time programming or software development role.

Customer Service Advisor - EE Limited - UK

(2024-01)

• Manage customer interactions across communication, problem-solving, and relationship-management touchpoints.
• Provide product and service expertise, account management, and issue resolution.
• Gather customer feedback and contribute to service improvement initiatives.

Recruitment Assistant - Euro Garages Head Office - Blackburn

(2020-01 - 2024-01)

• Supported the onboarding process by enrolling new employees, verifying payroll information, and scrutinising work visas for compliance.
• Used the SAP recruitment platform to manage enrolment procedures, ensuring accuracy and completeness of candidate data.
• Liaised with recruitment coordinators to provide information and support a seamless integration of new recruits into the system.
• Strengthened attention to detail and proficiency with specialised recruitment tools while contributing to the recruitment workflow.

Intern, Team Know-How - Curry's PC World - Blackburn

(2019-01 - 2020-01)

• Diagnosed and resolved hardware and software issues for customers.
• Supported administration tasks using C++ and built databases with a database management system.
• Developed teamwork, cognitive, and technical problem-solving skills.

Food Service Assistant - Burger Bros - Blackburn

(2019-01 - 2020-01)

• Prepared food and served customers in a fast-paced environment.
• Built communication and food preparation skills.

Intern, Web Development - YP Solutions - Blackburn

(2017-01 - 2018-01)

• Developed and templated websites for customers to sell products online.
• Improved the performance of internal business systems using C#.
• Built cognitive, teamwork, and communication skills through hands-on development work.

Cashier / Cleaner - Barber Bro - Padiham

(2015-01 - 2016-01)

• Used MS Office 365 to maintain sales records, expenses, and commission tracking.
• Developed communication, teamwork, and attention-to-detail skills.

BSc (Hons) - Computer Science - University of Central Lancashire (UClan), Blackburn College (2024-01)

High School Diploma - Rhydding's Business and Enterprise High School (2017-01)