Trainer at Volition (2025-12 – Present)
- Delivered engaging training sessions to help individuals improve English language proficiency and develop employability skills
- Designed and implemented personalised learning plans, demonstrating adaptability and strong organisational skills
- Provided clear communication and guidance, ensuring learners understood concepts and achieved their goals
- Motivated and supported participants to build confidence, showcasing patience, empathy, and customer-focused skills
- Maintained accurate attendance and progress records, ensuring attention to detail and reliability
- Collaborated with colleagues to create a positive learning environment, fostering teamwork and problem-solving
Career Development & Job Seeking at Ingeus Restart Programme (2025-02 – Present)
Actively engaged in job seeking during a competitive market, with a strong commitment to re-entering the workforce and applying transferable skills in a customer facing role. Currently participating in the Ingeus Restart Programme to enhance employability and readiness for new opportunities.
Receptionist Assistant at St Francis Community Centre (2024-10 – 2025-01)
- Provided a professional and welcoming first point of contact for visitors, ensuring a positive customer experience
- Managed appointment scheduling and enquiries, demonstrating strong organisational and time-management skills
- Maintained front desk presentation and cleanliness, reflecting attention to detail and a commitment to high standards
- Supported event coordination and office operations, showcasing adaptability and teamwork in a busy environment
- Accurately entered data and maintained records using spreadsheets, ensuring reliability and precision in administrative tasks
- Handled telephone and in-person queries efficiently, developing excellent communication and problem-solving skills
Administrator / Barista / Front of House at Prince Restaurant (2021-03 – 2024-02)
- Delivered exceptional customer service in a fast-paced, high-pressure environment, ensuring a positive experience for all guests
- Promoted menus and upsold products, consistently meeting and exceeding sales targets through persuasive communication and product knowledge
- Managed cash handling and electronic till operations accurately, maintaining financial integrity and efficiency
- Maintained strict compliance with health, safety, and hygiene standards, demonstrating attention to detail and responsibility
- Performed data entry and administrative tasks, including scheduling and record-keeping, ensuring smooth business operations
- Developed strong teamwork and communication skills, collaborating effectively with colleagues to meet customer needs
- Adapted quickly to changing priorities and multitasked efficiently, balancing front-of-house duties with administrative responsibilities
