E-Commerce Operations Manager
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With 15 years of experience in e-commerce, I specialise in driving growth across platforms like Amazon, Magento, Shopify, and eBay. I’m passionate about optimising product listings, managing PPC campaigns, and using data to enhance user experiences and boost sales. My background includes leading multi-million-pound operations, negotiating with suppliers, and ensuring seamless inventory and fulfilment management.
I pride myself on delivering strong ROI and sustainable revenue growth while keeping customers at the heart of every decision.
I drive e-commerce sales across platforms like Amazon, Magento, eBay, and Shopify, optimising listings with SEO and managing PPC to maximise ROI. I also handle inventory, collaborate on UX improvements, and negotiate with suppliers like L'Oreal for cost-effective deals.
Generated nearly £100K in profit, turning a loss-making startup into a profitable entity with a turnover surpassing £1M.
Maintained a consistent 25-30% profit margin through meticulous cost management and strategic marketing initiatives.
Achieved a five-star customer rating on Amazon and earned Top-rated seller status on eBay, enhancing brand reputation.
Successfully negotiated strategic product sourcing and pricing with key manufacturers, maximising profitability and product availability.
MSc (Hons) Information Systems Management (Distinction) and BSc (Hons) Business Information Technology (1:1) from London South Bank University.