Hamsa Abdullahi

Compassionate and reliable care professional with experience supporting vulnerable individuals in residential care settings. Skilled in personal care, safeguarding, promoting independence and supporting residents' wellbeing. Known for patience, empathy and the ability to build trusting relationships with residents and families.

Customer Service Specialist - Department for Work and Pensions (DWP)

(2024-11 - 2025-11)

• Provided confidential support to claimants accessing Universal Credit and other benefits
• Verified identities and processed personal information in line with strict security procedures
• Explained policies and processes clearly to individuals facing complex circumstances
• Maintained accurate claimant records while meeting strict call quality and compliance standards
• Managed high call volumes while maintaining professionalism and empathy

Receptionist - Operose Health - Birmingham - Birmingham

(2024-10 - 2025-06)

• Acted as the first point of contact for patients attending urgent care services
• Checked in patients and prioritised queries during busy clinic periods
• Updated patient information and attendance records using the Adastra system
• Supported clinicians by processing referrals, printing documentation and updating records
• Maintained strict confidentiality when handling patient information in line with GDPR

Health Care Assistant - Caledonia - Birmingham - Birmingham

(2023-09 - 2024-08)

• Supported residents with personal care including bathing, dressing and mobility assistance
• Administered medication in line with care plans and regulatory standards
• Encouraged participation in social activities to promote wellbeing
• Maintained accurate care records and reported concerns to senior staff
• Conducted welfare checks and responded promptly to residents' needs
• Followed safeguarding procedures and reported concerns to senior staff

Customer Services Advisor - BP Pulse

(2021-09 - 2023-07)

• Handled high volumes of customer enquiries via phone, email and online platforms
• Used CRM systems to log customer interactions and track case resolutions
• Resolved complaints efficiently while maintaining a positive customer experience
• Monitored digital channels and responded to customer feedback
• Escalated complex issues to internal teams to ensure timely resolution

Health Care Assistant - Ideal Care Homes - Birmingham - Birmingham

(2019-02 - 2021-12)

• Provided personal care and mobility support to elderly residents
• Assisted with meal preparation and supported residents with dietary needs
• Promoted residents' independence and dignity in daily activities
• Responded to emergencies and reported concerns to senior staff
• Conducted regular welfare checks to ensure residents' safety and wellbeing

Bachelor of Arts - Business Management - Newman University - Birmingham (2018-09 - 2021-06)