Rene Aarons

Reliable and compassionate professional with extensive experience in customer service, care, and SEN support. Highly organised with excellent communication skills, strong attention to detail, and proven ability to work independently. Experienced in record keeping, confidentiality, safeguarding, and supporting individuals with diverse needs.

Currently studying Social Sciences, demonstrating strong written communication, analytical skills, and self motivation. Seeking a work from home role within customer service, administration, care coordination, or support services.

Nanny - Gingham Kids Nanny Agency & private families - St Albans

(2022-10 - 2025-12)

Provide tailored support to a blind teenager with SEN, adapting communication and routines to meet individual needs.

• Maintained detailed case notes and documentation in line with safeguarding and compliance requirements
• Coordinated schedules, appointments, and daily routines across multiple stakeholders
• Communicated with parents and professionals via email, phone, and remote communication methods
• Managed confidential information in accordance with GDPR and confidentiality standards
• Completed accurate data entry and reporting relating to care plans and progress updates
• Supported multi-agency working with schools, therapists, and case managers
• Organised activities using structured routines and scheduling systems
• Monitored wellbeing and escalated concerns following safeguarding procedures

Sales Advisor - Vodafone - Luton

(2021-02 - 2021-10)

• Admin support Supported daily office operations by handling enquiries, updating records, scheduling tasks and coordinating team communications. Maintained accurate data and delivered efficient customer service in a fast-paced environment.
• Delivered excellent customer service in a fast-paced environment
• Clearly explained products and services, responding to customer needs and queries
• Met and exceeded personal and team sales targets
• Adapted communication style to suit individual customers
• Maintained high levels of customer satisfaction

Care Assistant - Surround care - Luton, Bedfordshire

(2018-06 - 2021-02)

• Provided personal care while maintaining dignity, respect, and confidentiality
• Built strong, trusting relationships with service users
• Completed care plans and daily records accurately
• Supported mobility, hygiene, and daily living activities

Receptionist/Customer Service roles - MFA Bowling - Luton, Bedfordshire

(2014 - 2018)

• Answered and directed phone calls and enquiries
• Managed bookings, schedules, and calendars
• Provided professional, friendly front-of-house service
• Supported events, appointments, and customer visits

Bachelor's degree - Social Sciences - The Open University

GCSE - Barnfield south academy (2009-09 - 2016-07)