Hamza

Results-driven Computer Science graduate with practical experience in system support, database management, IT support, and networking, with strong problem-solving and analytical abilities. Passionate about applying technical expertise to deliver efficient IT solutions and support organizational growth.

TECHNICAL SUPPORT ENGINEER - Sybrid Pvt Ltd (A Lakson Group Company)

(2025-09 - 2026-03)

Working as a Technical Support Engineer at Sybrid Pvt Ltd (A Lakson Group Company), delivering front-line technical support and issue resolution following defined SOPs and ticketing systems, while diagnosing network and service-related issues and supporting customers and internal teams in a high-pressure environment.

• Provide technical support and issue resolution following defined SOPs and ticketing systems.
• Diagnose system, network, and service-related issues and escalate when required.
• Access devices, routers, and access points to troubleshoot browsing and device-related issues.
• Configure VOIP settings for phone networks and manage port forwarding of devices.
• Check alarms and real-time graphs and enable devices on NMS.
• Communicate effectively with customers and internal teams in a high-pressure environment.

KYC CDD TRAINEE PROGRAM - HBL (Habib Bank Limited), Karachi, Pakistan - Karachi, Pakistan

(2025-02 - 2025-07)

• Review and verify customer KYC documents.
• Conduct Customer Due Diligence (CDD) and risk assessments.
• Support Enhanced Due Diligence (EDD) for high-risk clients.
• Assist with transaction monitoring and reviewing suspicious alerts.
• Help prepare compliance and regulatory reports.

Bachelor of Science - Computer Science - Quaid-e-Awam University of Engineering, Science & Technology, Nawabshah, Pakistan (2024)