Hamza Abbas

A dedicated professional with a strong background in Banking, Logistics, and Regulatory Compliance, currently completing the AAT Level 4 Professional Diploma in Accounting. Having successfully progressed from Level 3 modules, I offer a practical understanding of financial reporting, bookkeeping, and fraud investigation. I am a proactive problem-solver with experience in team management and high-pressure environments, now looking to apply my financial knowledge and operational expertise within a progressive accounting or finance team.

Customer Service Associate at Vascari of London (2024-10 – 2025-12)

• Provide high-quality customer service by responding promptly to customer inquiries, concerns, and complaints via phone, email, and social media.
• Demonstrated strong communication skills, achieving a customer satisfaction in post-call surveys.
• Collaborate with cross-functional teams, including logistics and inventory, to ensure timely and accurate delivery of customer orders.
• Resolve customer issues, including returns and exchanges, ensuring that all resolutions are handled in accordance with company policies and in a timely manner.
• Updated customer records in CRM systems, maintaining accuracy in data entry.
• Maintain positive relationships with customers, addressing their needs and inquiries with professionalism and empathy to ensure customer satisfaction and retention.

Warehouse Operative at B&M Distribution Center (2024-07 – 2024-08)

• Receiving Goods: Record deliveries from suppliers, ensuring accuracy and checking for damages or discrepancies.
• Stock Control: Organize and store goods in designated areas. Conduct regular stock counts, update inventory records, and monitor stock levels.
• Data Management: Update warehouse management systems (WMS) with stock movements and transaction records to ensure accurate stock levels.

Warehouse Operative at GXO Logistics Ltd (2024-05 – 2024-07)

• Receive, check, and unload incoming stock and deliveries.
• Pick and pack items as per customer orders, ensuring accuracy and timely delivery.
• Operate warehouse equipment such as forklifts, pallet jacks, and trolleys.
• Communicate effectively with team members and management to ensure smooth operations.

Customer Service Representative at Habib Metropolitan Bank (2022-02 – 2024-03)

• Assisted with integration of new practices, ensuring minimal impact on daily operations.
• Explained bank services, financial products and applicable fees to customers.
• Identified and mitigated potential fraud and transaction risks.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Identified and resolved financial discrepancies and escalated critical errors to management.
• Placed orders for customer checks and verified starting numbers.
• Maintained discretion and security in handling sensitive personal and financial data.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Assisted customers with compromised debit cards and issued new credentials.
• Assisted customers with foreign payments and overdraft applications.

AAT Level 4 Professional Diploma in Accountancy in Accountancy

Chartered Accountancy in Accountancy – Institute of Chartered Accountants of Pakistan