Han Louise

I am a hardworking, enthusiastic, well organised , people person with a passion for customer service and communication with 8 years’ customer service experience and over 6 years administration and receptionist experience in various fields. I have worked in a range of fields and have always enjoy the ones where I can work closest with customers and in a team of people. I work well under pressure and enjoy a challenging situation that allows me to problem solve and create a solution.

As well as working well in a team I also pride myself in my leadership skills, knowing when to take on responsibilities and manage a small group of people. I have a passion for organisation and planning and enjoy working to a time frame and using my creativity to think of new and innovated ways to do things. In my spare time I love planning/organising events for occasions like baby showers, birthdays and general days out.

As well as spending time with my friends and family, going to the gym.

School Administration Assistant at Bower lodge school (2025-09 – Present)

As the only admin assistant for the school, I look after everything from the day-to-day registers on isams/ tracking attendance of the students to basic admin of keeping the school running, booking appointments and meetings for the staff, trips for the students and scheduling any maintenance we need for the school. I help with the onboarding process of new staff, setting up POs and getting invoices paid on focal point. I keep track of all our budgets and make sure the school stays in line with the budget guidance, problem solving by making cuts and keeping on top of anything that could go over to make sure we stay inline.

I handle all the phone calls, email inbox and keep the school website updated. I comminate with parents with constant emails & a half termly newsletter design and written by myself. I help organise events like at Christmas I organised and hosted a charity raffle, getting prizes donated by local business to help us raise money for our chosen charity Macmillan.

Administrator/ Trouble shooter commercial and maintenance team at Exxon Mobile Esso (2024-07 – 2025-09)

I worked at Exxon Mobile in the commercial and maintenance team looking after and troubleshooting for the Day to day running of our vendors on site who use CDMS bridging the gap between Esso and the vendors they have on site. This means timekeeping for there staff on site, running all reports to close out vendors month by month, making sure payments are made in a timely manor & fixing any issues with blocked payments stopping us from closing out each month. I help with the set up of the POs and continue to look after them and trouble shoot for any issues with them throughout the year using CDMS and SAP.

Attendance administrator at Noadswood School (2023-11 – 2024-07)

I currently work at Noadswood school in the admin office focusing on managing student attendance as well as general receptionist duties. My position at Noadswood school is very full circle after being a pupil here myself as a teenager and coming back to work here has been very rewarding. I keep an eye on the daily attendance of students flagging up anyone who is missing and alerting the correct people to look into it and keep the children safe.

I manage the absence line and report any illness to the teachers and update register to reflect on student profiles. As well as the attendance I help with the general running of the school office, signing students in and out, taking calls and responding to email both internal from staff and external from the public and parents.

Prescription clerk/ Receptionist at Waterfront and Solent surgery (2021-02 – 2023-11)

I started at waterfront and Solent surgery as a receptionist handling calls, booking appointments and dealing with the diaries of our doctors and over the years progressed in my role to do more behind the scenes admin and later training to be a prescription clerk working closely alongside our doctors and local pharmacies to help safely prescribe medication to our patients. Along side that I would organise and write referrals to the hospital, I was the direct liaison between ourselves and the care home we looked after Westcliff Hall and I would answer emails and online queries. As well as working at the Doctors surgery Monday-Friday I worked within the covid clinic Team who administered covid vaccinations from December working Saturdays and Sundays supporting with admin and by the end of my time working the clinics I had trained up as IT support lead.

I had the absolute pleasure of really getting to know our patients over my time at the surgery allowing my to offer a personable approach to helping our more regular patients who needed that extra assistance. From booking patients appointments to the medical side of ordering a perception through the pharmacy all the way to inviting patients in to meet with me to help show them how to use the mobile app to book appointments I was able to developed my admin and personal communication skills in so may ways in the position.

Receptionist at Waterside dental practice (2020-08 – 2021-02)

After doing my nursing training here at waterside I returned as an admin only member of staff over the summer of 2020 following on from the covid-19 outbreak and due to members of staff isolating for longer I was brought back to cover until further notice. Here I worked alongside the practice manager very closely not only running reception keeping the books up together, cashing up/ banking, treatment co ordinating and the general smooth running of the practice but taking on more managerial jobs like the invoices, keeping our compliance up together (health and safety paperwork), referrals to and from other practice, dealing with complaints and handling the social media for the business, this meant Instagram Facebook, the website and keeping on top of any reviews that had been sent in. Not only do I really enjoy the admin side of receptionist work but I love the 1 on 1 you get with each individual patient/ customer because you are normally the first person they see when visiting the business and can sometimes determine the way the entire experience will unfold for them- this is why I have found its so important to take the time with each individual to make sure they have a unique experience and feel listened to and valued after they leave.

Sales leader at Laura Ashley (2020-01 – 2020-08)

Jan 2020 – March 2020 June 2020- Aug 2020 (closing down sale after covid) As a sales leader, I ran a team of sales assistants, created rotas/daily planners for the team, open and closed the store including cashing up and banking while carrying out basic sales assistant tasks like severing customers and basic maintained of the store.

Stock room assistant xmas temp at John Lewis (2019-10 – 2020-01)

I worked in the stock room over xmas stocking shelves and assisting in the whole process of product form loading bay to customer’s basket prepping tagging and stocking.

Trainee Dental nurse (apprentice) at Waterside Dental Practice (2018-06 – 2019-10)

I was studying to be a fully qualified dental nurse and take my exams here through an apprentice programme with waterside dental practice that will be completed by November 2019. I did admin work as part of this including reception (answering calls, booking patients dealing with complaints etc.) cashing up and basic finance tracking.

Sales assistant at John Lewis (2017-07 – 2018-10)

In John Lewis, I worked on the children’s wear/ nursery department, and I did my Clarkes shoe fitter training. Measuring children’s feet and helping to find the best shoes for them. I worked on the tills and regularly cashed up our department at the end of the day. I would deal with customers in store as well as answer the phone to customer enquiries and deal with complaints.

Health care assistant (Volunteer work) at Harrell centre (2017-09 – 2018-08)

I worked here as part of my health and social A-Level programme 2 days a week. The Horrell centre is a day centre for elderly people to come to socialise, eat and provide day time respite for the elderly people’s carers. On Tuesdays and Thursdays, it was only for clients with dementia.

This taught me so much because it helped me develop so many skills mainly focusing around listening and the importance of routine/organisation. Not only did I care for the clients but I really enjoyed chatting and listening to the all the stories they had. It was the most rewarding experience.

GCSE in English (Lang): C

• Maths: C
• Science (core): C
• Science (additional): C
• Art: C
• Textiles: C
• Dance: A*
• English (lit): C – Noadswood school, Dibben Purlieu, Southampton SO45 4ZF (2016)

AS/ A-Levels in Health and social: C

• Textiles: D
• Photography: D – Brockenhurst college, Lyndhurst Rd, Brockenhurst SO42 7ZE (2018)