Hana Anna

Experienced Hospitality Management with over 6 years of leadership experience in restaurant operations, team management, customer service, business performance, and staff development. Holds an MBA in Entrepreneurship and a strong background in management, operations, and customer relations. Proven ability to lead teams, improve operational efficiency, maintain high service standards, and deliver exceptional guest experiences.

General Manager - HONI POKE RESTAURANT - United Kingdom

(2020-11)

• Lead all day-to-day restaurant operations, ensuring high standards of food quality, service and cleanliness.
• Manage recruitment, training, scheduling and performance of restaurant staff.
• Monitor financial performance, labour costs, budgets and inventory control.
• Develop strategies to improve sales, customer satisfaction and operational efficiency.
• Handle customer feedback and resolve issues professionally.
• Ensure compliance with health, safety and company policies.

Biomedical Research Assistant - Centre Anti Cancer - Batna, Algeria

(2016-02 - 2017-04)

• Performed routine blood tests, microbiology cultures and genetic screening.
• Assisted with histology and pathology sample preparation.
• Conducted laboratory experiments using PCR, ELISA and Western blotting.
• Maintained laboratory equipment and compliance with Good Laboratory Practice.

MBA - Entrepreneurship - University of Wales Trinity Saint David (2020)

MSc - Medical Molecular Biology with Genetics - Bangor University (2018)

Bachelor Degree - Molecular Biology - University 02 of Batna (2016)

Certification - Chinese Acupuncture - SEHA Institute of Chinese Medicine (2015)