Hanan Akbar

Experienced operations professional with over 10 years of hands-on experience across stocktake management, audits, procurement, administration, and hospitality operations. Proven ability to supervise teams, deliver accurate results under pressure, manage suppliers and documentation, and maintain high service standards. Strong operational mindset with excellent attention to detail, compliance awareness, and customer focus.

Well suited to operations-led roles in retail, hospitality, NGO's, and corporate environments, including the GCC market.

Stocktake Manager at RGIS (Retail Grocery Inventory Services) (2022-12 – Present)

RGIS is a global inventory, stocktaking, and audit services company supporting major retailers, logistics providers, and supply chain operations.

• Supervise and lead stocktake teams across multiple client sites
• Deliver accurate inventory counts while meeting strict deadlines and audit standards
• Ensure compliance with company procedures and quality controls
• Train, guide, and monitor team members to improve efficiency and accuracy
• Maintain strong client relationships through professional service delivery
• Perform effectively in fast-paced, high-pressure environments

Business & Product Development Executive at Farrah's Food Ltd (Majjos) (2017-10 – 2022-10)

• Supported operations of a well-established North Indian food business
• Recruited, trained, and supervised staff across customer service and food operations
• Contributed to the launch of new outlets and business expansion initiatives
• Managed and developed the company's online store and product listings
• Prepared business plans focused on cost-effective growth strategies
• Managed bespoke catering projects, liaising directly with clients to deliver tailored services
• Collected and analysed customer feedback to improve service quality and offerings

Assistant Procurement Officer at Custodian of the Two Holy Mosques Relief Campaign (NGO) (2015-05 – 2017-08)

• Processed purchase requisitions and purchase orders within delegated authority
• Administered supplier contracts including delivery, warranty, and insurance terms
• Supported procurement and transportation policy execution
• Assisted in developing specifications for equipment, materials, and services
• Ensured procurement activities complied with organisational and social sustainability policies
• Coordinated documentation and reporting for procurement activities

Import & Export Manager at Euro Trading International (2013-12 – 2015-04)

• Prepared import and export documentation in line with customs regulations
• Advised clients on tariffs, insurance, quotas, and duty optimisation
• Categorised shipments using tariff coding systems
• Coordinated with customs agents to ensure smooth shipment clearance
• Oversaw transportation, warehousing, and distribution of goods

Intern – Retail Banking Operations at MCB Bank (2013-10 – 2013-11)

• Assisted with account opening and KYC procedures
• Verified customer data to support fraud detection
• Responded to customer queries and promoted banking products

Event Management Executive at Insignia Advertising (2011-10 – 2013-06)

• Coordinated corporate and private events including conferences, weddings, and exhibitions
• Managed venues, décor, logistics, and event setup
• Promoted events through social media, flyers, and direct outreach
• Supported brand visibility through event execution

B.Com – Al-Khair University (2013 – 2015)

I.Com – Punjab College (2009 – 2011)

Matriculation – Board of Intermediate & Secondary Education, Rawalpindi (2009 – 2009)