Hanifa Noor

Experienced and results-driven retail professional with over 10 years of leadership and operational management experience. Adept at team coordination, problem-solving, and workflow optimization, successfully managing teams of 30+ employees. Skilled in scheduling, customer service, and process improvement, with a keen eye for detail and efficiency.

Now seeking to transition into administration, leveraging my organizational expertise, leadership, and communication skills to contribute to a dynamic team.

Customer Advisor at JoJo Maman Bébé (2025-10 – Present)

Delivered empathetic customer support, handling enquiries and resolving issues in a calm, professional manner. Used strong listening and communication skills to provide tailored advice, working as part of a team to maintain high service standards.

Venue Supervisor at Schools Plus (2025-11 – Present)

Managed school facilities during lettings, ensuring a safe, clean, and well-organised environment. Acted as the main point of contact for customers, handling enquiries, resolving issues, and overseeing bookings while working independently and maintaining high service standards.

Trading Manager at Argos (2015-01 – 2025-12)

Progressed from Customer Advisor to Trading Support Manager, then Trading Manager

• Managed a team of 30+ employees, overseeing hiring, training, and daily operations
• Scheduled and managed staff shifts, ensuring store efficiency
• Handled customer concerns and resolved issues, maintaining high service standards
• Oversaw stock replenishment, loss prevention, and financial targets
• Implemented health & safety regulations, ensuring compliance for staff and customers
• Communicated business updates and company targets to ensure team alignment
• Managed a flagship store achieving annual profits of over £6M

Team Leader at Deichmann Shoes (2012-01 – 2015-12)

Promoted from Customer Advisor to Team Leader, overseeing daily store operations and staff management

• Managed shift schedules, delegated tasks, and optimized workflow for smooth service
• Resolved customer inquiries and complaints, ensuring high satisfaction levels
• Maintained stock organization and replenishment, improving sales floor efficiency
• Developed strong leadership, problem-solving, and operational skills

Barista at Caffè Nero (2011-01 – 2013-12)

• Provided customer service, prepared beverages, and managed cash handling.

Customer Advisor at Wilko (2013-01 – 2015-12)

• Assisted customers, processed transactions, and maintained stock levels.

BTEC in Health & Social Care – Harrow College (2010-01 – 2012-12)

GCSEs – Whitefield School (2004-01 – 2008-12)