Hannah Condon

Theatre professional with almost two years of front of house experience at Cork Opera House, Ireland's largest theatre outside Dublin, now based in Edinburgh. Experienced across ushering, retail and merchandise, cash handling and reconciliation, and corporate ticketing, with advanced working knowledge of Spektrix CRM covering ticketing, memberships, marketing and customer data. Calm and personable as a first point of contact, comfortable in a busy auditorium on a full house, and used to working closely with Box Office, Marketing and Front of House teams to give every audience member a good experience.

Seeking a front of house or box office role with an Edinburgh venue.

Front of House Assistant at Cork Opera House (2024-11 – 2026-08)

• Acted as the welcoming first point of contact for audiences, setting the tone for the visit from the door through to curtain-up.
• Ushered across a full and varied programme — drama, music, comedy, opera and the annual pantomime — scanning tickets, seating patrons, answering queries and keeping the auditorium running to time.
• Resolved customer queries and seating issues on the spot, using judgement and a calm manner to keep audiences happy during busy, high-pressure performances.
• Ran the theatre shop and merchandise stand, handling sales, stock and display, and driving strong per-head merchandise takings on show nights.
• Completed end-of-night cash up and reconciliation, ensuring takings were accurate, recorded correctly and handed over securely.
• Supported audience members with access requirements and worked to venue procedures for a safe, well-managed house.
• Worked as part of a large casual FOH team across evening, weekend and matinee shifts, including the intensive pantomime season.

Corporate Sales and Events Assistant at Cork Opera House (2025-10 – 2026-08)

• Advanced user of Spektrix CRM, managing ticketing, marketing, fundraising and customer data.
• Managed all corporate bookings and events for the 2025 pantomime, delivering a smooth end-to-end client experience from booking through to performance night.
• Managed relationships with corporate clients, consistently delivering exceptional member experiences.
• Designed and implemented a digital corporate membership system with automated ticket allocation, improving visibility and tracking.
• Delivered high-profile events for multinational clients, including rebranding launches, product launches and sponsored events.
• Collaborated with sponsors to develop and execute promotional campaigns and events.
• Planned and implemented initiatives to increase corporate fundraising and donation opportunities.
• Contributed to the development of new corporate membership packages and produced targeted communications to promote them.
• Created and distributed a monthly corporate client newsletter, driving engagement and retention.
• Worked cross-functionally with Box Office, Marketing, Finance and Front of House teams to deliver seamless client experiences.

Junior Executive Assistant at Cork Opera House (2026-04 – 2026-08)

• Provided high-level executive support to the CEO and Executive Manager, managing complex diaries, schedules and priorities.
• Acted as primary liaison for internal and external stakeholders, including Board members, funders, artists and senior leadership.
• Handled confidential correspondence and sensitive information with professionalism and discretion.
• Supported organisational projects, including artistic programmes, funding applications and cross-departmental initiatives.
• Planned and delivered stakeholder events, including show openings, launches, Board functions and staff events, managing logistics, guest lists and budgets.
• Oversaw executive travel, expenses, stakeholder databases and office operations.

Logistics Intern at Eolas International (2023-03 – 2023-08)

• Supported global product retrieval operations, ensuring timely dispatch of sensory testing kits across 10+ international projects.
• Streamlined inventory management by implementing a Masterfile system to track batch codes and expiry dates.
• Proposed and implemented improvements to internal SOPs, enhancing onboarding efficiency for new interns.
• Gained cross-functional insight into logistics, quality assurance and client service through hands-on project work.

BA Commerce (Hons) in Business, Development and Consultancy – University College Cork

Leaving Certificate – Gaelcholáiste Choilm