Hannah Dodd

Commercially aware trainer and client-facing professional with 15+ years of experience delivering structured learning programmes, managing stakeholder relationships, coaching individuals and maintaining operational standards within high-pressure environments. Strong background in training delivery, account management, customer engagement, compliance, negotiation and performance improvement. Confident presenter with experience delivering training and briefings to large audiences across multi-site operations throughout the UK.

Recognised for building trusted relationships, influencing behaviour positively, and combining operational discipline with strong commercial awareness.

Sales Representative - Atlas Rail & Retail

(2025-01)

• Lead regional advertising sales across print and multimedia channels, consistently exceeding monthly revenue targets.
• Build and manage long-term client relationships through consultative selling and tailored campaign proposals.
• Identify new business opportunities through networking, market research and competitor analysis.
• Negotiate commercial agreements and maintain client relationships through delivery and account management.
• Present solutions confidently to clients while ensuring strong customer satisfaction and repeat business.

Senior Contracts Manager - 24/7 Group

(2024-01 - 2025-01)

• Managed contract lifecycles from negotiation through to delivery and closeout.
• Acted as a key point of contact for stakeholders, resolving issues professionally and maintaining positive working relationships.
• Supported business development activity, contract strategy and operational coordination.
• Maintained compliance, risk controls and service standards across multiple accounts.

Customer Service & Compliance Advisor - Simply Meds Online Pharmacy

(2023-01 - 2024-01)

• Delivered high-level customer support within a regulated environment while balancing compliance and commercial objectives.
• Negotiated supplier pricing and improved profitability across key product lines.
• Managed customer enquiries, quotations, invoicing, supplier communication and stock control.
• Maintained accurate records and ensured regulatory compliance at all times.

Workforce Development Trainer - Ministry of Defence

(2015-12 - 2021-06)

• Planned and delivered structured training programmes across security, health and safety, welfare, HR and customer service for more than 2,100 staff across 115 UK sites.
• Delivered foundation, supervisor and management-level training programmes to varied audiences and seniority levels.
• Presented annual awareness briefings and workshops to large groups, adapting delivery style to maximise engagement and understanding.
• Conducted competence assessments, coaching sessions and follow-up meetings to improve performance and standards.
• Maintained training records, analysed trends and supported training-needs analysis for senior stakeholders.
• Supported audits, compliance reviews and operational improvement initiatives.
• Collaborated with subject matter experts to improve specialist training delivery and operational best practice.

Prison Officer & Control and Restraint Instructor - HMP High Point, Ministry of Justice

(2008-02 - 2015-12)

• Delivered practical instruction and coaching within a high-pressure operational environment.
• Developed strong communication, conflict resolution and behavioural management skills.
• Maintained professional standards, operational compliance and accurate reporting procedures.
• Supported team performance, mentoring and staff development activities.

GCSEs - English, Mathematics and Science

AS Levels - English Literature, Psychology, Business Studies and Theatre Studies