Hannah Hendricks
Customer-focused professional with over 10 years' experience in insurance, retail and customer-facing roles
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About
Customer-focused professional with over 10 years' experience delivering outstanding service across insurance, retail and customer-facing roles. Throughout my career I have built strong relationships with customers, resolved complex issues with empathy and professionalism, and developed a reputation for providing a high standard of care in every interaction. Although I have recently specialised in high-value Film & TV insurance claims, my passion has always been working directly with people.
Previous retail roles have given me experience in customer service, sales, stock management, cash handling and maintaining high store standards. I enjoy being part of a team, creating positive customer experiences and building genuine relationships with customers. As a mum, I am looking for a role that offers a better work-life balance while allowing me to return to a more people-focused environment.
I would love the opportunity to represent a brand that encourages confidence, wellbeing and community.
Experience
Senior Claims Handler at Quartz Insurance Brokers (2025-04 – Present)
- Manage complex, high-value Film & TV insurance claims.
- Build trusted relationships with clients and production companies.
- Deliver excellent customer service during challenging situations.
- Work collaboratively with insurers, brokers and industry professionals.
- Prioritise multiple cases while maintaining exceptional attention to detail.
Loss Adjuster at Spotlite Claims (2022-06 – 2025-04)
- Progressed from Adjusting Assistant to Loss Adjuster through strong performance.
- Managed my own caseload while delivering excellent customer service.
- Built strong relationships with clients throughout the claims process.
- Investigated claims thoroughly while balancing customer care with commercial decisions.
- Worked within strict deadlines in a fast-paced environment.
Claims Executive at Fairweather Insurance Services (2019-06 – 2022-06)
- Guided customers through often stressful insurance claims with empathy and professionalism.
- Managed a varied caseload while maintaining excellent service standards.
- Communicated confidently with customers, insurers and loss adjusters.
- Built trust through clear communication and problem solving.
Customer Service & Retail Experience at Various Retail & Customer Service Roles (2016 – 2019)
Including: Customer Service – Asda, Customer Service Manager – Ladbrokes Coral, Christmas Sales Assistant – Boux Avenue, Sandwich Artist – Subway, Office Assistant – Skilled Handyman
- Delivering excellent face-to-face customer service.
- Processing payments and operating tills.
- Handling customer queries and complaints.
- Stock replenishment and deliveries.
- Maintaining high standards on the shop floor.
- Working towards sales targets.
- Opening and closing procedures.
- Following company security and loss prevention procedures.
- Working as part of busy teams during peak trading periods.
Volunteer at Thames Hospice
- Assisted customers in the charity shop.
- Operated the till.
- Processed donated stock.
- Merchandised displays and dressed windows.
- Maintained an organised and welcoming shop environment.
Education
Advanced Diploma in Insurance in Insurance
GCSE in Multiple subjects
GCSE in Mathematics
GCSE in Geography
GCSE in Graphics
GCSE in ICT
GCSE in Core Science
GCSE in Health and Social Care
GCSE in Business
GCSE in R.S
