Moss Trust
Customer-focused retail professional
About
Customer-focused retail professional with experience in delivering excellent face-to-face service in busy environments. Confident communicating with a wide range of customers, understanding their needs, and providing clear, tailored solutions. Reliable, adaptable, and motivated by team performance and continuous development. Calm, friendly, and proactive, thriving in fast-paced retail settings.
Experience
Pet & House Sitter - Pawshake
(2024-01)
- Built trusted relationships with clients through clear communication and dependable service
- Responded efficiently to enquiries, adapting to individual needs and resolving issues independently
- Maintained a professional, customer-first approach
Passenger / General Assistant - Poole & Boscombe Land Trains
(2023-01 - 2024-12)
- Delivered friendly, informative customer service in a public-facing role
- Assisted customers with questions and directions, ensuring a positive experience
- Worked as part of a team to keep operations running smoothly during busy periods
Kitchen Assistant - Radish Catering - Poole
(2023-01 - 2023-12)
- Supported team targets by staying organised and proactive during peak times
- Maintained hygiene and operational standards consistently
Assistant Social Media Editor - Absolute Music
(2021-01 - 2022-12)
- Assisted customers in-store with product enquiries and basic troubleshooting
- Communicated product information clearly and professionally
- Supported store presentation and customer experience standards
Education
Level 3 Diploma - Music Production - BIMM (2018-01 - 2021-12)
BTEC Level 2 & AS - Music (Distinction) & Music Technology - Brockenhurst College (2015-01 - 2017-12)
