Moss Trust

Customer-focused retail professional with experience in delivering excellent face-to-face service in busy environments. Confident communicating with a wide range of customers, understanding their needs, and providing clear, tailored solutions. Reliable, adaptable, and motivated by team performance and continuous development. Calm, friendly, and proactive, thriving in fast-paced retail settings.

Pet & House Sitter - Pawshake

(2024-01)

• Built trusted relationships with clients through clear communication and dependable service
• Responded efficiently to enquiries, adapting to individual needs and resolving issues independently
• Maintained a professional, customer-first approach

Passenger / General Assistant - Poole & Boscombe Land Trains

(2023-01 - 2024-12)

• Delivered friendly, informative customer service in a public-facing role
• Assisted customers with questions and directions, ensuring a positive experience
• Worked as part of a team to keep operations running smoothly during busy periods

Kitchen Assistant - Radish Catering - Poole

(2023-01 - 2023-12)

• Supported team targets by staying organised and proactive during peak times
• Maintained hygiene and operational standards consistently

Assistant Social Media Editor - Absolute Music

(2021-01 - 2022-12)

• Assisted customers in-store with product enquiries and basic troubleshooting
• Communicated product information clearly and professionally
• Supported store presentation and customer experience standards

Level 3 Diploma - Music Production - BIMM (2018-01 - 2021-12)

BTEC Level 2 & AS - Music (Distinction) & Music Technology - Brockenhurst College (2015-01 - 2017-12)