Hannah King

Manage the daily operations of the retail store or department Supervise and train the staff to ensure high-quality customer service Maintain inventory levels and order new products when needed

Retail Supervisor - Ess MOD - Stafford, Staffordshire

(2013-03 - 2020-07)

• Manage the daily operations of the retail store or department
• Supervise and train the staff to ensure high-quality customer service
• Maintain inventory levels and order new products when needed
• Ensure products are displayed and priced correctly
• Monitor sales and adjust staffing levels as needed
• Resolve customer complaints and issues in a timely and satisfactory manner
• Ensure the store is clean, safe, and visually appealing
• Coordinate with other departments and vendors as needed

Bartender/Waitress - Gibraltar arms - Gibraltar

(2004-04 - 2008-11)

• Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
• Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
• Satisfying patron requests in a timely manner
• Assessing customer preferences and making drink recommendations
• Providing a positive and friendly guest experience by interacting with patrons
• Collecting money for drinks served and providing change as needed
• Checking identification to verify legal age requirements for all customers
• Balancing cash receipts
• Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
• Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
• Organising the bar area to streamline drink preparation and inventory
• Placing orders for liquor, beer, wine, and other supplies
• Slicing, pitting, and preparing fruit garnishes for drinks
• Planning bar menus
• Creating unique drinks
• Preparing and serving appetisers, snacks, or other food items for customers at the bar
• Complying with all food and beverage regulations
• Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour

Silver Service Waitress - NAFFI - Gütersloh

(2004-01 - 2006-08)

• Offer Menu and Wine List and attend to napkins
• Take Food and Beverage orders
• Serve Food and Beverage orders
• Check and clear the Waiter's station during and after service
• If required assist in bringing food from the kitchen to the guest ensuring accuracy and timeliness
• Professionally handle all guest complaints
• Clear soiled silverware and any other operating equipment to the designated wash-up/storage area
• Able to generate the final bill from the POS system and offer to guest settlement
• To clear and re-set tables according to instructions
• Clean all soiled linen to the designated area
• Report any theft or damages to the Manager/ Assistant Manager
• Report to the Restaurant Manager/ Assistant Manager before completion of the shift
• Help other areas of the restaurant such as answering telephones and completing financial transactions
• Print the closing report and drop the cash with the front office/accounts department
• Tally the Credit Card settlements for the day with the batch closing report from the EDC machine
• Close the shift at the POS terminal
• Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times
• Able to have a complete understanding of the Restaurant's operating policies and procedures
• Must participate in staff training and briefings
• Able to maintain a good teamwork relationship with colleagues
• Able to maintain a high standard of personal appearance and hygiene at all times
• Assist in clearing, cleaning, and set-up up tables, chairs, linens, china, glass, and silver for service unobtrusively
• Assist in stocking linens, china, glass, silver, and food items for service
• Assist in the preparation of smaller items such as toast, soup, or beverages
• Able to carry out other reasonable duties and responsibilities as assigned

Certificate of higher education - Retail supervisor/Bartender - Headlands