Leonie Richardson

A friendly, reliable and hardworking retail supervisor with five years of customer service experience, including three years in a supervisory role at Farmfoods. Experienced in leading teams, delivering excellent customer service, working in fast-paced environments and meeting daily sales and operational targets. Currently starting an MSc in Criminal Investigation and Policing at Liverpool John Moores University and looking for a flexible part-time role where I can continue to develop my customer service and teamwork skills alongside my studies.

Retail assistant at Farmfoods (2021-08 – 2024-03)

• Resolved customer complaints, ensuring satisfaction and repeat business.
• Provided coverage during peak times to manage customer flow effectively.
• Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
• Maintained clean shop floor, promoting a welcoming environment.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Delivered excellent customer service by answering queries and providing product information.

Retail supervisor at Farmfoods (2024-03 – Present)

• Collaborated closely with store manager for planning promotional events successfully.
• Achieved smooth workflow by delegating tasks appropriately.
• Handled high-pressure situations calmly resulting ina peaceful work environment.
• Resolved customer complaints, bolstering brand reputation.
• Managed returns and exchanges efficiently improving customer trust in our return policy.
• Ensured compliance with health and safety regulations for safer working environment.
• Oversaw cash handling procedures, ensuring accuracy and security.
• Trained new employees, promoting rapid productivity increase.
• Monitored stock levels to avoid overstocking or understocking issues.

Master of Science in Criminal investigation – Liverpool john moores (2026-09)

Bachelor of Arts in Criminal Justice – Liverpool John Moores (2023-09)

A-Levels in Criminology, Sociology, Psychology – Runshaw college (2021-09)